bunq Together

Klantenservice

Maurits-Olive-Akita

Weet iemand hoe ik de klantenservice bereik via de app. Frustrerend dat bunq geen goede service heeft. Ben werkelijk totaal verdwaald ook geen telefoon nummer nergens

pqckmqn

Maurits Wei Hey 👋,
you can contact bunq Support in the app by following these steps:

Go to Profile
Tap on Settings ⚙️in the right corner on top
Scroll to the bottom, tap on Need help? Get Support, then choose Personal Support

As an alternative, you can also send an email to support@bunq.com from the email address you’re registered at bunq 🌈

New-Black-Hamster-3756986437

Maurits Hoi Maurits, ja, het is even zoeken, maar je moet naar ‘profiel’ en dan op het tandwieltje rechts bovenin klikken. En als je dan helemaal naar onderen scrolt, dan zie je ‘contact opnemen met de klantenservice’. Dan krijg je eerst nog wat vragen via een automatisch systeem, maar uiteindelijk krijg je dan de optie om een vraag te stellen. Deze kun je dan intypen, inspreken of zelfs filmen.. Veel succes!
(Het is zeker een verbeterpunt voor Bunq in de toekomst, want het koste mij ook flink wat tijd om dat uit te zoeken. Een telefoonnummer zou het allerfijnst zijn, wat mij betreft.)
Groetjes, Nadine

New-Silver-Ox-2747784214

I have the same question how to contact Bunq?

New-Raspberry-Otter-1905907034

Ich habe da auch Probleme und bis die Mal antworten dauert ewig. Seit März Versuche ich mein Konto zu eröffnen und hänge immer wieder bei der Dateneingabe. Also ich wünschte mich auch einen besseren support

thijsoost

Bianca Hi Bianca! A response from bunq support usually takes a few hours up to a few days. You should always receive a response within a week, as long as you don't close your support ticket. If you've been trying to open an account since March, I'm wondering what the responses from bunq support have been. Opening and verifying an account usually takes no longer than 2 weeks.

New-Burgundy-Buffalo-1771304516

Salve essendo che sono nuovo mi dice che vogliono più informazione ma non mi dicono cosa chi mi può aiutare

thijsoost

Antonio Please ask bunq support for further answers, we can't help you here with personal matters.

thijsoost

Nadine Hoi Nadine! Het kan nog veel sneller: rechtsboven vind je bijna overal in de bunq app het zoekicoon (🔍). Als je hier op tikt, staat de optie "Support" direct onder de zoekbalk! Een mailtje sturen naar support@bunq.com kan ook.

Bunq heeft geen telefoonnummer omdat je vragen via chat veel beter aan de juiste persoon gekoppeld kunnen worden. Je hebt misschien zo niet direct iemand aan de lijn, maar uiteindelijk heb je wel contact met de juiste persoon binnen een paar uren/dagen.

New-Black-Hamster-3756986437

Dankjewel Thijs, heel fijn dit.

Leitsch-Computer

Naja ich warte seit Tagen auf eine Reaktion von Support Team , echt schade wie sich das hier entwickelt 😔

thijsoost

Michael Hi Michael! A response can take anywhere from a few hours up to a few days, but you should receive a response within a week. If it's urgent, you can use the SOS support option (once a month) to receive support within 10-20 minutes. Make sure to keep your support ticket open and don't close it or create a new support ticket, then you'll be notified once you have a response!

New-Brown-Civet-206537761

Ik wacht nu al 14 dagen op een reactie van Bunq, wat een slechte service!

Alexia-Hummingbird

Hey Johanneke! Thank you for your patience! We know how important it is to receive a prompt response and we will always aim to provide you with the best solution possible in a timely manner. Recently, our support team has been a bit busier than usual, but I assure you they’re doing their best to assist you as quickly as possible! If you have an urgent inquiry, you can always follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅

New-Chestnut-Deer-3224396438

can i get a new card cause my bank card is missing can you contact me with my number [redacted] or email [redacted]

[deleted]

Yurou You should block your card immediately and request a new one. All of this can be done via the app and support is not required for this. To block your card and request a replacement follow the steps here: https://together.bunq.com/d/48147-my-card-was-stolen-what-should-i-do

purple-axolotl-dinosaur

Hey Yurou 👋

Thanks for reaching out! Please, refrain from sharing your personal information here, as this is a public platform. I have edited your personal information out from your comment. If you want to connect one of our support guides you can follow this link or follow the steps below in the bunq app:

Go to Profile
Tap on 🟢 Support

You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection is encrypted and therefore more secure 🔒

If you've ordered a card and it still has not arrived, you can check the estimated delivery date of your card within the app. Check out the steps below to see how:

Home
Tap on Cards
Select the ordered card
Check its status and the expected delivery date

If your card hasn't arrived within the expected delivery date you can ask for a replacement! Follow the steps below to see how to replace your card that didn't arrive:

Go to Home and tap on Cards.
Select the card you want a replacement for
Select Replace Card
Edit card details (if applicable) and select Next
Review the information and select Get Your Card
You can Add your Card to Apple Pay or select Not now on the confirmation screen and you're all set!

If your card was stolen, the first thing to do is protect your funds and prevent the possibility of unrecognized transactions. This is done by blocking your card temporarily:

Go to Home tab and tap on Cards
Select a card
Tap on Block Card
Select 🟦 Block Temporarily
Done

More information can be found by clicking here 🚀