Not so long ago I wanted to make sure contactless payments were disabled, but I couldn’t find the option anymore.
After contacting the customer service I learned that the option was removed, deleted, killed.
They also told me that one could still disable contactless but doing so would disable all other types of payments as well.
I said WoW, but this didn’t seem to bother them, it’s like this behavior was absolutely normal.
I want to be constructive and not complain just for the sake of complaining.
I find this move somewhat radical and very counterintuitive.
It’s like for those who decided and implemented this change it is ok to disable contactless and not be able to use the card anymore.
Because again, to disable contactless one has to set the only limit to ZERO, but doing so all other types of payments are also disabled, hence making the card totally useless, just because one wanted to prevent contactless payments.
I find it brutal and really surprising because for me it makes no sense to adopt this radical approach.
Where is the freedom, BUNQ ?
BUNQ is forcing us, me to use contactless no matter what, even if I don’t want to.
My BNP Paribas card is like that. Contactless is always enabled. No way to disable it, really painful.
I really hate when a merchant takes my card and try to use contactless without my permission. Sometimes they insist in doing so even when I tell them I don’t want to pay that way. It is like someone is taking some cash from your wallet, you can see him/her, but have no way of preventing it from happening.
That is really frustrating.
So I really enjoyed the possibility to smile at them and tell them, nope, with this multicolor card contactless is disabled, so you can try all you want.
These rare moments are gone.
Now I will have to be on the watch every time I will pay with my multicolor card.
Is there really, really, really no chance for BUNQ to re-enable contactless control without impacting all other type of payments ?