• Fee for ordering a new card although only having one

Hello,
when I try to order a new physical card, it says that I will be charged a one-time fee of 9€, so the fee of ordering a new card when you already have three. However, I only have one physical card. I also ordered only one in the past; i accidentally ordered a physical version of a digital card in the past, but I cancelled that order immediately. Since the pricing sheet states that a combination of three cards in included for free in Easy Money, why would I be charged?
Thanks!

    @New-Burgundy-Cougar-2970591824#260601 Hi! If you're using Easy Green or Easy Money, you indeed are entitled to three free cards. Please contact bunq support if you're charged for a card that should be free: http://together.bunq.com/d/32181

      @thijsoost#260603 Thank you for your quick answer! Currently, I do not need another card, but since I am soon moving to the Netherlands for some time, I might need a Maestro card. I'll send the support a message if I am charged, then. Thanks!

        @New-Burgundy-Cougar-2970591824#260605 No problem!

        The same happened to me a few years back, I ordered a new card but was charged €9. After contacting bunq support, they immediately refunded it!

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