How can I pay in Dutch shops with bunq card?

New-Golden-Hare-530462043

Hi all. Have tried to pay in the Albert Heijn, my card was refused. This is a first time I wanted to use this card. What's going wrong please?

Bastiaan

Nadezda Do you maybe have a Mastercard card? Albert Heijn only accepts Maestro and V-Pay cards.
The most shops in The Netherlands don't accept Mastercard (credit) cards.

The-Blackstar-guy

Bonjour, la même chose s'est passée avec ma carte rainbow, j'ai essayé plusieurs fois, ca ne marche pas, carte refusée. J'ai essayé de tirer de l'argent depuis un ATM, ca marche, j'ai essayé de nouveau chez Albert Heijn et chez Aldi, la carte est refusée !

New-Golden-Hare-530462043

Bastiaan No just normal maestro card, no mastercard

Bastiaan

Nadezda Ok, so the card has a red-blue logo on it?

Did you insert the card or payed contactless? The first time you have to insert the card in the terminal to activate contactless payments

New-Golden-Hare-530462043

Bastiaan Yes red blue circle bung debit card.
I have tried both. At first I have tried contactlens and it was refused, then I have tried to insert in terminal, I get message unreadable chip

thijsoost

Nadezda Have you activated the card in the bunq app after receiving it?

New-Golden-Hare-530462043

Thijs Yes I did 😊

thijsoost

Nadezda Hmm, if the card is activated, it's activated in the Netherlands, and it's a Maestro card, and it still doesn't work, your card might be faulty. Could you try to use your card in a different store? If it also doesn't work there, you might want to contact bunq support to get a replacement card.

New-Golden-Hare-530462043

Thijs Thank you! Will try to use it on other terminal or store! Much appreciated for help

New-Brown-Canary-1676713594

Hii then how do I pay with my Mastercard at stores??

Bastiaan

Anitha Dilhani Srimurugathas You can use Mastercard Debit in most Dutch stores now