bunq Together

Transfer

New-Red-Bunny-3037645500

On the 18th August I transfer money to an account but on my account it said sent but the person has not received the cash, I sent an email to the bank , but they cannot help, they ask to contact Bunq which I did, but still waiting..,anyone have a suggestion because I have tried everything the system suggested!

thijsoost

Unella Hi Unella! I assume you did a SEPA transfer, which takes 1-2 business days. It seems that in your case the payment has got stuck somewhere. If the money has left your account, there's nothing bunq can do. The other receiving bank can investigate the payment. You can contact bunq support and ask for the transaction ID. If you give this ID to the receiving bank, they can search for the transaction in their system.

A response from bunq support can take a few hours up to a few days.

New-Red-Bunny-3037645500

Thank you, I have tried asking Bunq also the other Bank

thijsoost

Unella Bunq can't investigate outgoing payments, only incoming payments. Bunq support can only give you the transaction ID so you can give it to the receiving bank.

Make sure to hit the Reply button to tag someone when replying to them, to make sure they receive a notification of your reply!