Ingrid Paola
Hi 🖐,
you can use the in App feature to inquire on payments:
🌈 https://together.bunq.com/d/4295
You can of course contact bunq support:
🌈 https://together.bunq.com/d/32181
I assume you are waiting for a SWIFT payment. It might well take up to a week or more.. it depends form sender bank and SWIFT network. Bunq will credit to you the amount immediately as soon as received. I assume you made sure the transfer was in the same currency as your bunq sub account, which must be in EUR. If the transfer is in a different currency form your bunq sub account it will be rejected and sent back to the sender.
Regards
GG
