• Ideas

  • Use the full name for SEPA transfers

When you currently send a SEPA transfer your name will only get transmitted like this: "F. Lastname".
That might be normal in the Netherlands, but not here in e.g. austria or germany. It is normally not a problem, but sometimes. I paid my credit card bill and my card got blocked because they think it isn't my account I used for the transfer. Now I need to provide them proof.

Would be great if you could change this at least for your customers outside of the Netherlands, if its possible.

    Indeed that would be great

      This has been requested before, but yes, I’m also in need of that feature - also for joint accounts. 😊

        @-John-#41691 There were two posts created by a former bunq user and these posts seemed to be deleted or rather incomplete now.
        The topics were about displaying/ printing the full name of the bank account owner on the statement, which is for us German users an absolute must. This former user discribed -but not only- his „journey“ with the bunq customer service to receive a statement with his full name on it for tax reasons.

          @Gunnar#41692 On the statement it would be also cool but with that post I mean the name for the transfer itself which is so important sometimes sadly ..

            The question round about this topic was: Why is it for bunq so difficult or why is bunq unwilling to print the full name on the statement. Shouldnt be a „question“ of programming difficulty.

              I mean you can select from a list of names on the card, why not enable users to select their name for transfers.
              I understand that it's ok for the Netherlands, but in Germany for example, you always have full first name and lastname

                @Gunnar#41695 If it were only that it would be a matter of seconds to fix basically. I suspect a legal reason here, in the Netherlands it's the standard (even required maybe?). bunq officially holds a Dutch permit.. So maybe that's the cause. I do find it interesting that these names are so important tho, it's not really the safest way to identify someone/confirm ownership. 🤔

                  @Sander#41705 It's not the safest way of course but it is a way to proof it a little bit. I would also love to see all banks in Europe using the name format like in the Netherlands but I don't think this will happen.

                    @Sander#41705 And if it's not possible because bunq is based in the Netherlands it's understandable that this wish can't get done, but if its possible it would be great.

                    Maybe it's possible if bunq would do it only for people outside of the Netherlands?

                      I ask for showing the full name too. In Germany it is important for confidence and trust. Only the last name seams to be a little bit untrustworthy.

                        @-John-#41675 Normally the swift informations include already Full Name and Adress of the Sender.

                        And I also think, even if full name will be displayed to the reciver, for compliance reasons in some cases there will be ordered more Infos like proof of address or passport.

                        What im really wondering is... You always use the same iban and sometimes they want a proof that it's your account? Sounds strange

                          @BBiker#41718 I am talking about a Sepa transaction and no - bunq doesn't provide the full name - I don't think that a DKB, Sparkasse in Austria and N26 will display the full name for all banks except bunq :)

                            @BBiker#41718 And I did use a new bunq IBAN, they only ask for it once but they do. And of course they asked for my passport when I registered for the credit card, but additionally they only allow incoming transfers from own bank accounts - which gets checked by the name which will get transferred with the transaction

                              @-John-#41720 I can in 2 weeks check what's recived to the reciver bank when I'm back at work ;)

                              But yes, the reciver don't see full name in the account. An option like on the card would be the best

                                @Sander#41705 Hi Sander, it’s not only about the identification through companies / authorities it is also about what people are used to. It confuses companys (and individuals) in e.g. Germany when they see something that differs from the standard. And it gets even worse when you do a transfer from a joint account and „CJ“ is added behind your name - I have to explain how this happens every single time. 😫

                                  @Phil#41731 That sounds annoying indeed. It's time for a global standard!

                                  But in all seriousness, I can see the annoying part here, would be nice if there would be an adaptive system that adapts to the local standards. Wondering tho, when I transfer some money from NL to DE... The name that shows should be the same on both ends right.. So will I see a German formatted named as the receiver.. (Which is not standard in NL terms) or the other way around then.. 🤔

                                    I'm Dutch so used to first letters (initials) plus surname only but I'm pretty sure it's a Dutch thing only to show it like this. French, German and British accounts all show first full name plus surname, in France even plus the French variation of Mr or Mrs. So there are a lot of standards.

                                    It probably has something to do with a lot of Dutch people having different names that have a variation on or nothing to do with their initials. Someone called 'J.D.C. Doe' could have 'Timo' as a first name for example. 🙃

                                    An adaptive registration of names would be nice in someway for people abroad.

                                      @Tim#41792 Let‘s have a short excursion on that: How is it possible that the initials have nothing to do with the first name? 🧐🤔😂