Anti-Fraud Guide: What’s phishing and how to recognize it?

bunq

Hey bunqers 🌈

In light of the recent rise in social engineering scams such as phishing, we would like to explain how you can easily recognise this type of fraud and keep your account secure.

Need to report a phishing incident to bunq? Fill out this form to report your incident and help us to fight fraud!

Important Note: bunq would never contact you via phone or ask for your credentials, magic links or any personal information (phone number, email, security code, card number, IBAN, etc.) outside the bunq app.

What’s phishing?

Phishing is a form of fraud where the scammer will send communication (emails, texts, messages over social media) impersonating reputable companies. The purpose of this is to trick you into sharing your personal details such as passwords, account details, and card numbers.

How can I recognize a Phishing attempt?

Phishing can take a lot of different forms. For example, they can be SMS messages or emails pretending to be us telling you that something is wrong with your account, and that you need to verify your username and password. Or a SMS/email from a company telling you that you need to pay a certain ‘fee’ but require your credentials in order to proceed.

For example:

Important: Fraudsters can misuse online tools to fake our name in the sender field of their SMS/text, therefore your smartphone may automatically insert fraudulent messages in the same thread as legitimate messages you’ve previously received from us.

Don't block our number, even if you've received the phishing SMS from there. This way we won't be able to actually send you messages which will help you to finish your verification or do other matters through the app

Received an email and not sure if it's phishing?

If you've received an email and you're not sure if it's phishing, check out the actual domains we use to communicate with you through email:

@ bunq.com - This is our primary domain and is used for transactional emails.
@ update.bunq.com - This subdomain is dedicated to sending bunq Update invites and general announcements.
@ hello.bunq.com - This subdomain is used for marketing communications.