bunq pack is charged despite cancellation

echionargonaut

My problems (now already the second billing period after the end of the month in which the termination should have been effective - allready had konversations at this issue with support)

1) bunq pack is charged despite cancellation
2) personal account can now not be added to my other pack from buiness account

any suggestions from the community or admins?

thijsoost

marcus eberle Hi! It's best to contact bunq support again about this, because we in the community can't help you with this. If you go to Profile > Settings > My plan, what does it say at the top of the page? What subscription is active?

echionargonaut

Thijs
I can prove that I have cancelled the pack on 27.07.22 (screenshot)
In my personal account at hte mobile app under "My Plan" there is still shown the "bunq pack" in the top of the display
BUT ALSO directly below in smaller font it says: "bunq pack will remain active until 27.08.22. After that your plan will be converted to Easy Money".
According to my understanding the 27.08.22 is already some time past, so there is a BUG here which I already reportet to the support one month ago but at my point of view it seems that no one cares about

thijsoost

marcus eberle Again, I recommend contacting bunq support again, because we users in the community don't have access to your account so we can't help you.

echionargonaut

Well, you asked, I answered - I understood and already marked it as a "bug", also contacted support (not working today) - still interesting to find out if anyone in the community has the same problems. A month ago I could find some articles about it, today despite intensive search I can't find any more - Thanks for your responce and have a nice day