Hey bunqers 🌈
Our aim is to keep your account and funds secure. That’s why we regularly monitor the activity and the transactions on accounts to prevent any misuse. One way we keep your account safe includes "Transaction Monitoring".
Transaction Monitoring is the way bunq and other banks monitor their customers’ financial activity for signs of money laundering, terrorism financing and other financial crimes.
This is why we sometimes need more details to better understand how you use your Personal bunq account in order to make your and other users' banking environment more secure. To confirm your main source of income, we may request the following:
- ✅Recent salary payslip
- ✅Employment contract
- ✅Tax declaration
- ✅Bank statement of another account of yours no older than 6 months
- ✅Document clarifying the source of the money received on your bunq account, not older than 6 months
- ✅Explanation on the purpose of specific transactions on your bunq account.
To find out whether we've already asked you to provide us with some of the information above, you can simply follow the steps here
If there’s no pending event or unanswered ticket inquiry, you can contact our Support team for further assistance. Keep in mind that the relevant department reviews the information you provided within the next 5 working days.
What happens if I don’t provide the needed document?
Sometimes we can temporarily restrict your account if you fail to respond to the above-mentioned inquiries. We'll always make sure to inform you about any action on your account from our side. For more information on this you can check here
bunq doesn't terminate an account without further explanation, since account termination is something we don't take lightly. We may have to move forward and terminate your account only if we’ve noticed activity against our Terms & Conditions. Feel free to find more info here
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