• Unable to login on web. Camera access is denied

Hi,

I tried to login on the web version with my e-mail and code. The next step is to verify your identity with the camera.

I have tried to do this with Google Chrome, Firefox and Edge but I'm getting this message (translated) on all browser:

Camera access is denied
Recover camera access to continue face verification Recovery
Follow these steps to recover camera access:

Grant access to your camera from your browser settings
Refresh this page to restart the identity verification process

I have checked my camera settings in Windows and the camera is switched on.

I also tried to gain acces by pressing the lock next to the URL bar and allowed camera acces and microphone acces. But still no luck.

I also tried to start Chrome without addons that also dit not work.

What more can I do?

    Maybe I fould out why it's not working. Can someone confirm this?

    Do you need a camera special for face recognition?

    When I go to Face recogintion in Windows (Windows Hello) there is a message that no camera is found that is compatible with Windows Hello. I have a camera on my desktop.

    Could that be the problem?

      @New-Ivory-Argali-1626396557#272578 Do you need a camera special for face recognition?

      As to my knowledge that is not the case.

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