📲 When this bug happens:
To ensure the safety and security of our users, we might ask a few extra questions after your signup. Some users cannot complete this step through the app because of this bug. When they try to complete the flow, they are redirected to the Overview of their account.
🔎 How can I check if this is the case for me?
Follow the steps below to see if you’re affected by this:
Go to the Profile tab
Click on the event named “Complete verification”, under Activity
A blue screen opens saying “Answer a few questions and complete your verification to gain full access to your new bunq account”
Click on “Complete my verification”
You’re redirected to the Overview of your account’s activity
🐛 Bug status:
In progress: We have the information that we need! Our developers are working on a fix. 👩🏽💻
❓I’ve encountered this bug, what should I do now?
Our team is aware of the issue, and we’ll let you know here when it’s fixed!
📲 Want be notified when this bug is fixed? React to this topic by clicking the 👏 (clapping icon)
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
Want to learn more about bugs?
Explore more here and stay updated🌈
