• HELP - Stuck on document verification for multiple days

I have the “Verifying your info” page on my account for multiple days, although it says it’ll finish within 24 hours. I have co reacted support with no response, maybe this is because of the holidays?
I can use the app, but see a purple prompt at the bottom saying my account if being verified, which is scary as I already have money on my account.
Does anyone know how long it’ll actually take or how to fix this?

    @New-Azure-Peccary-288092187#273448 The "within 24 hours" only applies if no additional information is needed. In your case, it looks like additional information was needed. Please wait a little longer, verifying new accounts can take up to a week! And indeed the holidays may cause some more delays.

      Write a Reply...