• Emergency withdrawal from Savings Accounts beyond the 2/month limit

@Joeri-Silver-Lynx#274477 I don't have tried it myself, but as far as my understanding goes it is just not possible. After you have made 2 withdrawals, the funds are essentially locked down completely. The month is the calendar month, so the counter resets on the 1st of each month, and then you can withdraw freely again any amount you want.

why was decided that one could not link cards to a savings account anymore?

Actual reasons I cannot know as bunq hasn't shared them publicly, but I think the most obvious answer here would be that savings accounts are not supposed to be used for general payment flow after this change, so card payments, iDEAL, Sofort etc. are now not possible anymore.

Also why the limit? Is it for the benefit of the user? I saw some users asking for making it harder to spend savings? Is this why? The topic starter also mentions predictability of investments; is it known what the real reason is?

Same disclaimer here, I don't have internal insight and there was no reason shared by bunq. But my thinking is that bunq wants less fluctuation of assets / more predictability as the OP mentioned in order to be able to offer a higher interest rate (which is something that can be used for promotion/advertisement pretty easily, in comparison to more convoluted "features"). It will also lead to less assets being eligible for interest at all, so bunq can claim higher interest rates while paying less interest in total (or at least, not as much as they would pay if all assets on all accounts were eligible).

    I'm new to bunq and was wondering if these limits apply to all savings accounts (also within the Easy Money plan in my case) or just to the Easy Savings plan? As in the pricing document it only says "Maximum of 2 outgoing (non-instant) payments per month." under the Easy Savings account section.

      @Sander-Cyan-Penguin#274483 bunq sometimes calls the savings sub-accounts "Easy Savings accounts", not to be confused with the "Easy Savings plan". One is a type of sub-account, the other one is a certain subscription plan.

      To answer your question: Yes, the limits apply to all, regardless of plan.

        @Melle-Lime-Swan#274142 I can confirm I have the same bug (or feature?).

        Note that with the pay-and-switch-source-flow I did already make more than 2 withdrawals of the same savings account this month, not sure how I did that - but I wasn't gonna question it. I really hope it becomes a per-savings account limit, otherwise 2 withdrawals is really low...

          @Stela I would like to add my complaint to the list.

          I have multiple accounts in bunq split up in several categories.

          • personal
          • personal shared with partner
          • business 1
          • business 2

          I noticed the is this new limit on withdrawals from ALL savings accounts. I get that you might want to have the limit in place, per account, but this is really bad.

          I can’t work like this. I can’t even transfer money from all my dedicated savings accounts into my dedicated checking accounts every month.. I hit the limit with only 2 transfers.. meaning I can’t use my business savings anymore for any bigger purchases. I can’t clear out my savings. I can’t use multiple accounts like this.

          I have 4 accounts, I'd like to use them. I am completely locked out of my savings right now. Who is the product owner responsible for this?

          You’ve gone out of your way to make this feature unusable. Thanks again bunq 😒

          Please change this to 2 withdrawals per savings account. Or even per entity (me/business1/business2) or per literal savings account.. But not per person - I am not my business - my business needs withdrawals.

            I just stumbled upon my own post to find this nasty surprise. After Bunq Support explicitly confirmed that the withdrawal limit will be applied per account, I went ahead with my plan to make Bunq my primary bank account, and transferred all my savings to it. So apparently even Bunq Support has no idea how this limit is supposed to work and cannot find consensus?

            I can only suggest everyone who is affected by this very weird policy change to open a Support ticket and link them to this post.

              @Dennis-Navy-Bear#274567 Hi Dennis!

              Thanks for sharing this 🙏

              I understand your situation so I've escalated this and will make sure it's closely monitored by the team in charge.

              Again thank you for your feedback 🍀🙏

                @New-Orange-Ostrich-53921355#274572 Hey Ninad!

                I have checked this further and I see that indeed you’ve been misinformed from our end. The limit is per account, regardless of the amount of savings accounts, you are able to withdraw twice a month. We’ve taken the necessary actions, to avoid this from happening again. We sincerely apologise for any inconvenience caused and we thank you for your understanding and cooperation! 🙏

                  @Stela#274622 Are you serious? When this was introduced, I had more than 3 saving accounts. That means my money, which was freely available to me until then, could only be used partially from that moment. How is that even legal?

                    @Stela#274622 Hey Estrella,

                    I'm sorry, but apologies don't help here at all. I just finished the painstaking process of migrating all the payments, cards, etc from my old account to Bunq, and am in the process of closing my previous bank account. That was based on the assurance given to me by Bunq that there is a reasonable solution to ensure I'll always have access to my money in case of any unforeseen emergency.

                    Based on the outrage from other users in this thread, you can see the how serious a concern this is for most of your users. Can we expect this feedback to be conveyed to your Product team?

                      @pbruins84#274623 @New-Orange-Ostrich-53921355#274626 Hey!

                      We understand some changes to the Savings Account limit might require further clarification or have caused inconveniences, therefore, your feedback is continuously communicated over to our product team in order to make the necessary improvements. 🙌
                      One way to allow you to have more control over your savings is that you can freely move funds from one savings account to another savings account as long as you are the sole owner of those savings accounts. This does not count towards the 2 withdrawals limit. And the second way is by converting your savings account into a regular sub-account on IOS and via bunq Web. You can follow these steps: Go to the Savings Account you want to convert > Go to settings > press ‘convert to Bank Account’> confirm. For the time being, it’s a one-way process.
                      We will be sure to update you on further developments very soon.

                        So, this is a nasty new feature, apart from the very questionable introduction of this feature, I've had this operational issue + work around.

                        My original savings account/saving goal account did not have the option to be converted to a regular bank account
                        This gave an operational 'challenge' because normally nearly all my money is in saving accounts. If I need the money I'll take some from the savings account.

                        so I've found a workaround:
                        1) I've created a new savings account, which had the option to be transferred into a "regular bankaccount"
                        2) I've moved all my savings into that new account.
                        3) I've converted the new account into a regular bank account.

                        I'm aware that I will not be getting interest but, being able to access my money is more important than interest

                          Unfortunately this did not work for me, I also highly doubt any customers are happy with this change. It literally defeats any purpose i have in using bunq. This will very likely cost them alot of customers

                            Same problem here. I kept all my money into savings cause the interest is nice here. What annoys me most is the lack of information on the changes. They could have sent an email or a notification in the app. It is a significant change. But I'm going to see if I can convert one savings account to a checking and help myself. Also just moved my business savings to Bunq. Seriously going to reconsider that again.

                              I managed to access my money by transforming all my savings accounts to a normal account (on iOS).

                              Most ridiculous how you implemented this. A lot of people are scared now.

                              and you call this freedom????

                                Well I stood for a big surprise, where I needed my money and couldn't access it. How is this crap even legal... I opened a support ticket, and Bunq better provide me access to my hard-earned money!

                                  I just encounters this as well, this is absolutely horrible, I’ll be locked out of most of my funds and coincidentally cannot pay utilities and rent if this will last a full month.
                                  What a terrible way of implementing this, Bunq you should have warned people very clearly in advance through email or whatever before doing this. I cannot find any mention of this in my mailbox.

                                    They should start making such limits more clear and transparent. Why not show a counter for every account how often withdrawals are possible. Same with cash withdrawals.

                                      @Rimer-Thunder-Dong#274890 You can still convert your savings account to a regular account.

                                        Hey guys, thanks for your pioneer work on uncovering the kinks on that topic.

                                        I just randomly saw this limit in the app. Being a bunq costumer for multiple years, this took me by surprise and I then found this thread.

                                        I hope that bunq reconsiders their communication strategy and communicates this via mail to all customers. I get a lot of mails from bunq, but this would've be actually good to know in advance 🤓

                                        EDIT: Okay the most recent mail mentioned it at least.