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  • How to change the language of bank statements?

Hello,
for some reasons I cannot change the language of the bank statement. I changed the phone language a long time ago, and now tried to reboot, re-download the app (and re-login ,etc), and even tried from the web but I still keep the old language.

Anything else I could try?

    Thijs changed the title to How to change the language of bank statements?.

      @Massimo-Aquamarine-Kiwi#274246 Does the app language change successfully for you? Depending on your phone OS, the settings you need to change might differ. For example in iOS, it's possible to set the system language to English, but let a certain app run in Dutch etc. so in this case bunq would still generate bank statements in Dutch. Also you didn't mention what language you want your bank statement in, but keep in mind that bunq only supports certain languages. If you set your app to run in Chinese for example, it will still show the UI in English and generate bank statements in English.

        17 days later

        Yes, the app changes languages correctly. I even recently switched to a new phone so there is/was ever no Italian at all in the settings as a language/keyboard or anything, but unfortunately statements are still in Italian. It's not a big deal but it would be nice to be able to have them in Dutch or English.

        I noticed something similar also when I pay with the card in stores, sometimes i get italian or spanish prompts (which are fine, but still wonder why :) )

          @Massimo-Aquamarine-Kiwi#274835 I noticed something similar also when I pay with the card in stores, sometimes i get italian or spanish prompts (which are fine, but still wonder why :) )

          That is determined by the language set inside the card's IC chip. And these get programmed at point of card order, so it cannot be changed afterwards remotely. Maybe your app was in Italian when you ordered the card? Of course, sometimes the payment terminal does not support the language that the card prefers, and then it falls back to another language that is does support.

          As for the statements, the language is determined at point of statement generation. After you changed the app language, have you generated new statements or did you simply open up one of your old statements? The old statements are saved as files and will not change language automatically.

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