Hey bunqers 🌈
We always aim to keep the banking environment secure and free from fraudsters. In order to achieve that, we work with multiple governments and organizations, which ensure your banking security.
One of the steps we take to keep you and your money secure involves adding fraudsters to the EVR register.
What’s the EVR register?
EVR is the Dutch banking External Referral Register. In this register, all banks part of the PIFI are allowed to report and identify fraudulent persons. This means that once an individual is added to the register, they might have limited access to other banking or financial services in The Netherlands.
Want to learn more about the EVR register? Click here 🙌
How do you get added to the EVR?
You may be added to the EVR if you partake in an incident of fraud and/or by not following our Terms & Conditions.
I received a notification from bunq that I was added to the EVR, what’s next?
This means that you were added to the External Referral Register and, as a consequence, you might have limited access to other banking or financial services in The Netherlands.
What data is added?
The EVR only contains a person's name and date of birth, or a company’s owner and KvK number. This means that the register will not state publicly the reason why someone is registered. That information is only known to the security department of the financial institution that registered you.
There’s a mistake, I don’t recognize this fraud case! What should I do?
If you have any questions, believe that our information is incorrect or if you want to contest the registration of your details, please contact us as soon as possible at formalcomplaints@bunq.com.
When you do, please make sure to use ‘EVR Reporting’ as the subject of your mail. Please explain why you disagree with our decision and substantiate your explanation with relevant documents (e.g. contracts, e-mails or other correspondence, etc.)
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