History of chats with support

thends

It used to be able to go through previous chats with support, now I can’t seem to find a way to do that. Anyone know if it’s still possibile or if it’s one of those things that disappears silently?

I think it’s important to have access to our chats with the guides if we want to go though an issue we already resolved through support.

thijsoost

t_h.end You can find them in the list of activities on the Profile page.

thends

Yes but with that there is also all the other activities related to payments, prizes etc. I would like to have a page in the support where you would be able to start a new chat or just consult the history

dminca

t_h.end since the last update it’s possible now to access support chat history by typing “support” in the search field, that’ll point you to all support chats

alice-lime-puma

Exactly! You can now check your previous tickets if you go to Profile and then click on Support Center 🤩 Let us know what you think of this improvement 👀

thends

Alice 🇬🇧 🇫🇷 🇭🇺 thank you for listening! Update appreciated 🌈

MiMoHo

I'm still missing a search function to quickly find a discussion in any support ticket, open or closed, and would also want to re-open a ticket for an issue that was promised to be fixed soon but wasn't. When there are multiple chats open, you don't know their topics as you cannot name them and don't even see a ticket number.

Nancy-

Hey Milan and thanks for your sharing this! Let's see what community thinks about this idea, meanwhile we already passed your feedback to our relevant teams. Thanks for your contribution 🌈