Unable to add a card to Google Pay due to an error

bunq · Nov 6, 2023

Hey bunqers 🌈

We're aware that a few of our Android users are experiencing some issues when trying to add their cards to their Google Wallet due to an error. We appreciate those who have brought this to our attention! Rest assured, our team is actively working on a solution 🛠️

How can I check if this is the case for me?

You can check if you’re experiencing the same issue by following the steps below:

Go to 🏠 Home
Tap on Cards
Select the card you want to add
Select Add to Google Pay
Tap on Add to Google Pay > Continue
Personalize the card 🌈
Fill in your info at Google!
Receive an error message saying “Can't complete setup for contactless payment. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites.”

What’s the bug’s status?

👩🏽‍💻 In progress: We have the information that we need! Our developers are working on a fix.

I’ve encountered this bug, what should I do now?

As soon as we have a solution or workaround available we'll make sure to keep you updated right here by updating this topic.

Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!