• International Transfer Returned and Server Problem on bunq side

An international transfer outside the EU was made on 4 Jan. It hadn't arrived a week later, so I contacted in-App help. The bank making the transfer told me to follow up with bunq. I contacted the Help Centre and was told to submit an investigation from within the app. I did so and got a message that says "A server problem form bunq side." Is this a temporary glitch?

Also, the transferring bank on the other side finally got back to me and said funds had been returned. They said I should ask my bank (bunq) to investigate why the payment was rejected. So, since the funds were returned, should I ask the transferring bank to re-submit payment, and then ask bunq to track this new payment? Or would it make sense to find out why the original payment was rejected? The delay in Help Centre staff getting back to me is frustrating. Does anyone have any advice, please?

    @New-Navy-Crocodile-2373483382#288002 Hey Irene 👋 Thanks for reaching out to us about this!

    We understand your frustration and we're sorry to hear you were unable to open a Payment Investigation via the app. To avoid the transfer being rejected a second time, and the subsequent delays this would cause, I believe it'll be best for us to first determine why the initial payment was rejected. To do this, we'll open a Payment Investigation for you, as you can't yourself. We need a little more information from you to open the investigation, so we'll reach out via the in-app support centre to request this momentarily 🌈

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