Hey bunqers 🌈
Your security is our top priority! That’s why we’re sharing some easy and effective tips to help keep your account and your personal data safe.
What should I be aware of?
- Keep your bunq app updated.
- Don’t share your personal data (login details, card information, TIN, phone and email, etc.) with anyone.
- Always check the emails, SMS, and messages sent to you for spelling mistakes and any other alarming signs like strange addresses, numbers or fake accounts.
- Always check URLs before clicking on them.
- Don’t pick up the phone to strange, foreign or unknown numbers.
We created a few features to further increase your account’s security! See how to set them up below 👇
Auto-Logout
To ensure you’re always logged out when you close the bunq app, you can follow these steps:
- Go to 👤 Profile
- Click on ⚙️ Settings in the top right corner
- Tap on Security
- Tap on Auto Logout
- Tap on Stay logged in for
- Choose 0 seconds
Further information on this can be found here.
Rotating CVC
A crucial detail for making online purchases with your card is the CVC code. Unfortunately, this is also a key piece of information for fraudsters attempting to misuse your card. To enhance your card's security, you have the option to set up a rotating CVC code.
You can click here or follow the steps below to find your CVC:
- Go to 🏡 Home
- Tap on Cards
- Select the card that you want to set up a rotating CVC for
- Tap on CVC Code
- Toggle on/off for Automatically Regenerate
More details can be found here.
Biometric login
Biometric login can also increase the safety of your account. For the activation of this feature, follow the steps below:
- Tap on 👤 Profile
- Click ⚙️ Settings in the top right corner
- Select Security
- Enable the Biometric Login feature
Further information and details can be found here.
Using Virtual Credit Card for online purchases
Although using your Virtual Credit Card for online transactions doesn't guarantee protection against data theft if the website is fraudulent, it does give you the flexibility to block your card instantly when you need to. This is because you won't need to replace a physical card and wait for a new one to be delivered.
Additionally, to protect your card(s), you can enable the Localized card protection feature. When enabled, your cards will only work within a 100 km radius of your phone’s location. Learn more about it here.
Multiple failed payments
Mastercard has incorporated a security feature into its cards to detect fraudulent transactions. If your card is used for more than three unsuccessful payment attempts, Mastercard will permanently block it for your protection.
Two-Factor Authentication
In case you initiate a transaction exceeding €1,000, you'll be prompted to authenticate the payment. This can be done by entering your Security Code or using Biometrics, provided you've set it up.
For transactions under €1,000, there's a preset limit of €250. Once this limit is reached, two-factor authentication is required to continue with the payment. You have the option to change this threshold by following these steps:
- Go to 👤 Profile
- Tap on Settings
- Tap on Security
- 🟡 Auto Logout
- Change the Maximum per day sum
- Save the changes and you're ready!
Related topics
Want to learn more? Explore more bunq knowledge here ✨
