• A remark regarding your Pricing Update March / May 2024

Hey there,
I have a remark regarding your pricing update: Looking at inflation and other price increases, it sounds easy, small and fair - just 1 EUR!

The monthly plan fee for Easy Green, Easy Money and Easy Bank will increase by €1 for both Personal and Business accounts.

But have a look at it from a percentage perspective: a heavy user only pays 4% more while your "small" users pay 33% more.

Why people are heavy or "small" users varies of course.

For me personally, that is my second "just 1€" price increase since I joined bunq. It's again a two-digit percentage increase. Not sure if I accept a third one since there were no "two-digit" innovations for me.

What do you think?

    Hey Jan,

    I totally get where you're coming from. It seems like every time we turn around, there's another "just €1" hike, right? I mean, when you break it down by percentage, it hits us smaller users way harder. It's not just about the euro; it's the principle and how it adds up over time.

    I've been with Bunq for a bit now, and like you, I've seen my share of these increases. As a student, every euro counts, and I started asking myself – am I really getting my money's worth here? Sure, Bunq has its perks like being eco-friendly and letting us have multiple IBANs, which is cool and all. But when there's no big improvements to match these price jumps, it makes you think, doesn't it?

    Other banks seem to offer a bunch more without charging so much. We're talking loans, real credit cards, even perks like app subscriptions and various insurances. And here I am at Bunq, paying more to basically get the same old.

    And don’t even get me started on the whole 'planting trees' thing. I’m all for helping the planet, but why does it feel like we have to pay extra for every good deed?

    Plus, the limits on how often we can pull money from our savings? That’s a real headache, especially when you're juggling bills and life throws a curveball. And the whole deal with customer service and the response times? It's like shouting into the void sometimes.

    I guess what I'm saying is, I feel your frustration. If things don’t start looking up or making sense money-wise, I might just have to call it quits with Bunq. It's tough because I really wanted to support a bank like this, but we've got to look out for our own wallets too, right?

    Would love to hear more of your thoughts and anyone else feeling the squeeze.

    Cheers,

      We had a bunq pack for 24,99€ with four users till last month. It was 6,25€ for every user. Then One User left and it jumped for me and other two to 8,33€. Now 4€ for the pack for us three and i have to Pay 9,66€ a month. okay i can search for another pack User. But just now it is a step from 6,25€ to 9,66€ a month for a bank which i use as a second Bank Account. Not my Main Account. So i am begin thinking of leaving. The German C24 Bank offers the Same as the easy green for 2,99€ a month….

        I am not against price increase but when the bank has a support that is like the current and the bank is not able to correct a bug of a feature it announced 2 months ago...
        Meanwhile you see an other neobank increase their price but purpose real value while bunq purposes Fink, catch back their late about budgeting feature and focus on useless details...

        I thought they did something for the Payday toggle issue while seeing the topic about update.
        And it seems they only had "ads" to say you could have earned x cashback and planted x tree if you were on higher plant...

        PS Fact that I could not even remember the name of the AI chatbot they replace the search with say it all... Finn* but only time I used it took 1/2 minutes to load and displayed wrongs answer and not even corresponding to the insights it showed me.

          I agree very much with @iPersian#289790 and @Bogz#289796 is very right about Fink - that's not even a beta feature it's a joke; exactly as you say: too slow and not even close to understanding the request.

          As @Bogz said, I am fine to pay a price for a good product. Offering "free banking" - as it seems to be common in Germany - is a difficult starting pointing for a start-up (and for established banks as well if you want to introduce priced services again). And It also defines the benchmark for services like bunq with costs.

          What also made me write this remark is that the communication regarding the price increase disappointed me:
          Three lines about what they achieved and what the promise for the future - but 12 lines about the pricing facts.

          If you raise the price, I would recommend to remind me what you actually have changed, improved and achieved since the last raise and how I profited from it. And I don't mean trees planted.
          I would also expect that you tell me what you are currently working on and what I can expect in the next 12 months and how it pays off - preferably in Euro not trees.

            I would've loved to get rid of the network fee or reduction in SWIFT fees to simplify the variable costs for the additional monthly base price, but doesn't look like anything changed other than the prices, which is fine in the current inflationary environment, but this is a lost opportunity; if you're already "pissing people off" with increases, you could also have made improvements at the same time to go along with the increase

              @Jan-Nicolas-Green-Eagle#289827 when you know they still did nothing to inform people about the 0,5% network fee or the auto billing… I don’t see them transparency unfortunately

                Write a Reply...