Travel Insurance: Worldwide travel insurance with zero hassle ✈️

bunq

Hey bunqers 🌈

Thanks to our partnership with Qover, users on Easy Bank Pro XL effortlessly benefit from Travel Insurance. There's no need to go through the hassle of securing insurance before your travels or dealing with physical offices. With just a few taps, you can have your travel insurance sorted out.

For full details on Qover’s coverage and conditions, see full Terms and Conditions.

How can I activate my Travel Insurance?

Go to the 👥 Activities tab
Tap on “Get Travel Insurance”
Review the information
Tap on “Enable for free”
Confirm you’ve read the Terms & Conditions
You’re now protected ✅

Note for Easy Savings Users

In our excitement to announce Travel Insurance after bunq Update 25, we mistakenly mentioned in some emails that Travel Insurance is included in “your plan” and this email went to users on other plans than Easy Bank Pro XL. That was incorrect. Travel Insurance is included in Easy Bank Pro XL Personal and Easy Bank Pro XL Business. Our apologies for any inconvenience caused.

How do I file a claim?

Claims can be submitted in the following ways:

You can access the claim by following the steps below in the bunq app:

Go to the 👥 Activities tab
Tap on “You’re protected”
Select “File Insurance Claim”
Follow the flow

Make sure to submit your claims within 30 days of an incident. We recommend submitting a claim as soon as possible and including any relevant supporting documents as soon as you can.

You can also complete the online claim form on Qover's website here. If you're unable to use this form, Qover's services are available from Monday to Friday at +31 20 808 0723, from 09:00 to 17:00.

What should I do in an emergency situation?

In the event of a severe illness or accident: if you suffer a severe illness or accident requiring emergency medical assistance, your first point of contact should be International SOS at +31 20 808 0723. They are equipped to provide a range of medical and travel assistance services.
Treatment as an outpatient: for minor illnesses and injuries, we advise you to cover the treatment costs upfront. Upon returning from your trip, you can file a claim with Qover to seek reimbursement.

How do I file a complaint?

Together with Qover, we aim to provide a high-class service at all times. However, if you're dissatisfied with our service, you can file a complaint with Qover. You can do this by filling their form available here.

Can I request a travel certificate?

You can apply for your travel certificate through Qover's portal here.

Who should I contact for travel insurance related questions?

For any other questions related to your Travel Insurance, you can visit Qover’s FAQ section here. Qover's services are also available through phone from Monday to Friday at +31 20 808 0723, from 09:00 to 17:00 CET.