Hey tricounters 🌈,
Our goal is to keep your account and funds secure. To achieve this, we regularly monitor account activity and transactions to prevent any misuse of our services. One of the key ways we ensure your safety includes 'transaction monitoring’.
What does transaction monitoring mean?
Transaction monitoring is how tricount, along with many banks and financial institutions, monitor their customers' financial activity for any irregularities or signs of money laundering, terrorism financing, and other financial crimes or service misuse.
That’s why we may occasionally ask for more details to better understand how you use your tricount account. This helps us maintain a secure banking environment for you and all our users.
What should I provide you with?
Since we need to have a clear record of your sources of income and account activities, we may ask you questions related to your income sources and transactions.
To confirm your main source of income, you can provide one of the following:
✅ Recent salary payslip
✅ Employment contract
✅ Tax declaration
✅ Bank statement of another account of yours no older than 6 months
✅ Document clarifying the source of the money received on your tricount account, not older than 6 months
✅ Explanation on the purpose of specific transactions on your tricount account
Please keep in mind that the relevant department will review the information you’ve provided within the next 5 working days.
We may also inquire about a specific transaction or person/counterparty you've engaged with. In such cases, we may ask for more details regarding the reason for the payment(s), your relationship with the other person or entity, and any supporting documentation for the transaction(s). This could include:
✅ an invoice
✅ mutual contract or agreement
✅ any other relevant document that will serve as proof of the payment(s) and gives a clear record and reasoning
Please ensure you provide accurate and detailed information to help us better understand your account activities.
What will happen if I don't provide the needed document(s)?
Sometimes, we may temporarily restrict your account if you fail to respond to the inquiries mentioned above. Rest assured, we will always inform you about any actions taken on your account. For more information, you can check here.
If the inquiry is related to a pending payment, we may decline it if insufficient information is provided.
tricount does not terminate accounts without providing an explanation, as account termination is a serious matter. We will only proceed with termination if we identify activity that goes against our Terms & Conditions. For more details, feel free to find more info here.
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