• Feedback for hand recognition feature

Jeeezus, this feature is driving me nuts. The app doesn't want to recognize my hand. It has tried more than ten times. No I do NOT want to reset the hand recognition. I have already done that twice. YES, I DID read the recommendations for hand recognition. I do everything as described, solid background, etc, etc. Still, I cannot make payments now. For God's sake, let me make payments in another way. PLEASE.

    Alternatively using the Passphrase

      Depends on what you have but with Iphone you can also use your Touch ID or Face ID for payments, is there not a same option for Android? else the alternative is indeed "Passphrase"

        @Replic21#46299 TouchID / FaceID are a lower level of verification. Hand recognition or Passphrase are used to login on a new device for instance or doing critical operations within the app. The touch/face ID can be used to login in the app when you had already performed login through hand scan / Passphrase on that device before. It can also be used to verify certain transactions. 🙂 But indeed, Passphrase is the alternative you're looking for here. 😁

          Weird to hear that TouchID and FaceID are lower level than this "Hand recognition", but alright, just for that the Passphrase would be good for now.

            @Replic21#46306 I would think Sander does not mean "lower" as in "weaker", but rather that FaceID/Touch ID work on the hardware level, which is lower than any authentication in an app.

              @Roeshimi#46309 @Replic21#46306 FaceID and TouchID are outside bunqs controle/view and only results in a yes of no to the app. So, bunq wanted to add a mechanism that can be controlled by bunq 🌈 for extra layer of security. The hand recognition (aka 4 fingers) turned out the best in practice. Unfortunately nothing is 100% error proof.

                @Roeshimi#46309 Correct. As John elaborated, and also as Ali explained somewhere on Together, TouchID gives bunq basically a pass/fail. The hand scan is more thorough in that sense. 😁

                  @Replic21#46306 Touch ID / Face ID only prove that you are the user of the current device, so they would be worthless e.g. when setting up the bunq app on a new device for the first time. Whereas bunq's hand recognition attempts to confirm that your hand is the hand of the person who originally opened the bunq account.

                  If you mean that bunq's hand recognition is "lower tech" than Apple's biometric hardware authentication methods, you are probably right about that, but that is not quite the point here.

                    @vampjon#46330 Yeah, I might have seen it wrong then, the hand reg is bunq, everything else is external

                      @Cornelis-Magenta-Unicorn#46280 Jurgen, what phone are you using?

                      It’s odd, some people (like myself) almost never experience problems with the hand scan, while others report regular problems.

                      As mentioned already you can use the pass phrase option but personally I think this is quite a hassle. There is no other option besides those two methods. Resetting the hand scan, unfortunately, is the best advice I’m afraid.

                        @Arjan I have a Google Pixel 2 XL, which is supposed to have a camera that is superior to almost anything on the market. After I've done a reset, handrecognition works for a while, and then it doesn't anymore. I'm not going to reset for the 4th time. Switched to passphrase.

                          @Cornelis-Magenta-Unicorn#46409 Maybe the problem lies in the Pixel-Visual-Core of Pixel 2XL and the phone takes better pictures then the reality? Or the phone does picture manipulation on sensor layer that confuses the hand recognition.

                            4 months later

                            I keep misunderstanding the hand recognition, that it has to scan just the 4 main fingers instead of my whole hand. Even then it was a hassle to make it work after around 20 tries and reading the best practices.

                              One thing to keep in mind: it helps if you don't face any other light sources. It even works best in dark environments.

                                I have the same problems with the hand-scan.... very frustrating. I have switched to the pass-phrase....

                                  It’s a really horrible feature. They should just use the existing methods and let apple google Samsung etc deal with the rest. Face or TouchID would be fully acceptable

                                    @MadisonCooperDevon#82213 That does not work at all. The phone can tell bunq that you are allowed on that phone. But that doesn't mean you are the owner of the account.