• Bugs

  • [BUG] Deleted Bunq-IBAN is displayed in TradeRepublic

Hi,

I am desperate and am now hoping for help from the community.

I would like to deposit one of my BUNQ accounts as a clearing account with TradeRepublic. To do this, you ‘only’ have to transfer one euro to the deposit account.

I have now done this and the one euro has also arrived at TradeRepublic. However, the IBAN from which I sent the money is not displayed there, but from an account that has been deleted and is still in the archive.

It is not possible to enter or change the IBAN manually.

No matter which support team I contact, both push me from one to the other.
In my opinion, the problem must lie with BUNQ, because they transfer the data during a transaction, only they can know the deleted IBAN, otherwise how could TradeRepublic have got hold of it?

Has anyone had similar experiences or can help here where the problem could be?

I look forward to your support.
Best regards
Micha

    @Mr-O#293215 When did you archive the account? Was it within the last 60 days? Because then you can reopen the sub-account

      ik heb daar ook een bunq rekening die is opgeheven... door die stomme 2x opname limiet moest ik die rekening omzetten en opheffen. kan niet weg gehaald woorden. de "klantenservice " is net zo niks zeggend als bunq, . moet alleen opletten het terug storten dat ik de revelut rekening gebruik maar dit geen probleem

        I deleted the account more than 60 days ago.
        No matter from which of my Bunq accounts I transfer money to TR, the archived one is always displayed at TR. Test transfers to other banks are correct.

          @Indigow14#293242 Yes sure, i delet the Bunq-account in bunq and this account is shown in TR. But i send the money from an onther active account.

            5 days later

            @Mr-O#293243
            J'utilise deux comptes pour transférer vers T.R et tout se passe bien.

              I‘ve got the same problem. I sent money from my German IBAN to Trade Republic but Trade Republic shows my Dutch IBAN as the sender.

                9 months later

                This still appears to be an issue today. According to Trade Republic, I sent money from an IBAN that has been closed for over a year.

                  Jo changed the title to [BUG] Deleted Bunq-IBAN is displayed in TradeRepublic.

                    • JoAce

                    • Post #13

                    Hey there all!

                    Thanks for reporting this. I'll share my findings with our relevant department to see what's wrong and how we can help. I'd be happy to inform you afterwards.

                    Thank you again 🚀

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