• Pending Transfer for 12 Days and Counting

Hi everyone,

I'm facing an ongoing issue with Bunq that's been incredibly frustrating, and I would really appreciate any help from the community or a response from Bunq support.

About 12 days ago, I initiated a large transfer from another bank to Bunq, but for security reasons, Bunq placed the transaction on hold.

As soon as Bunq contacted me, I promptly provided all the required documents. Despite being told that the review would take 48 hours, it took 7 days for support to inform me that the transaction had been cleared. However, it's now been 5 more days, and the transaction is still pending, leaving me without access to my money.

There’s been no clarification or response to my inquiries under the support ticket.

Has anyone else experienced something similar with Bunq? How can I expedite the processing of my transaction?

I appreciate any advice or suggestions.

    @New-Raspberry-Dog-1647909486#295350 Unfortunately, waiting times at bunq support have been quite long recently. It can take 1-2 weeks before you receive a reply from them

    I don't think there's anything you can do, nor can the community help you with this. It's just waiting for a response from support I'm afraid

      Hey @New-Raspberry-Dog-1647909486#295350 👋

      Thank you for reaching out to us through our community. There might be a couple of reasons for the delay in your incoming payment. Please check the information here on the link, under 'Why is my payment taking longer than expected?': https://together.bunq.com/d/4295 📚

      Also If none of the information there applies to you, It's always a good idea to open a payment investigation.
      To do so, see the steps below:

      1. Go to Profile
      2. Select 🟢 Support
      3. Click on I have a problem with a payment
      4. Select I have a missing payment
      5. Follow the rest of the flow
        Further information on Payment Investigations can be found here.

      Please don't hesitate to ask If you have any more questions in your mind 🌈

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