Hey bunqers 🌈
We understand that the recent news might have raised concerns about security, and we want to set the record straight: bunq has no security issue, and your money is safe with us.
At bunq, your security is our absolute priority. Throughout our entire history, not a single cent has been lost due to a security breach. Our state-of-the-art security systems are designed to protect you and your funds at all times. The incidents mentioned in the media involve phishing scams, where a small number of users unfortunately fell victim by inadvertently sharing their login details and biometric data with scammers.
What we do to keep your account safe?
- Real-time monitoring: Our systems constantly watch for suspicious activity.
- Instant account lockdown: If anything seems out of the ordinary, we can quickly secure your account to prevent unauthorized access.
- Robust security protocols: We follow industry-leading best practices and continuously update our systems to ensure your data and money remain protected.
To put things into perspective, the Dutch Banking Association (NVB) reported a total of 10,000 fraud victims in the banking sector in 2023. At bunq, this number was much lower—only 85 cases were reported, and these were due to phishing scams, not security failures. We’re committed to maintaining this level of security and further reducing these numbers.
How to protect yourself?
We encourage you to protect yourself by following these tips:
- Never share your login details: Keep your information secure and private.
- Be cautious of unsolicited requests: Stay vigilant against any unexpected requests for personal information.
- Regularly review your account activity: Keep an eye on your transactions and report anything suspicious.
If you have any concerns or questions about your account security, please don't hesitate to contact our customer support team.
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