Hey Maarten 👋
We do our utmost best to process your payments as soon as possible. If the processing of an incoming or outgoing payment takes longer than expected, the bunq app shows you the estimated delivery date.
How long can your payment take to arrive?
- Transfers between bunq accounts are instant.
- Transfers between your bunq account and external banks in euros, more specifically in the SEPA Region typically reach the recipient within 1 to 2 business days.
- For SWIFT payments, the processing times can extend up to a week, due to the procedures of the other bank involved.
If your payment hasn't arrived
You can start an in-app Payment Investigation. To do so, see the steps below:
- Go to Profile
- Select 🟢 Support
- Click on I have a problem with a payment
- Select I have a missing payment
- Follow the rest of the flow
Further information on Payment Investigations can be found here. Thanks for taking part in our community, if you happen to have any more questions, please don't hesitate to ask! You can also contact our in-app support center or support@bunq.com for further inquiries 🌈
