• Ideas

  • [SUGGESTION] Don't display the wrong balance in account after a refund

I stumbled across this behaviour after I refunded a payment and made the payment again. The app usually groups a payment and a refund and displays the payment as refunded. In my case the app also grouped the third entry (the second payment) making the entry negative again.
This is behaviour makes sense.
When I tried to move that entry to a different account it only moved the refund but still displayed the entry as being a payment with a negative sign.
This results in accounts looking like this:

Support claims that fixing/changing this would be a feature request. I think this is a bug in the app.

    • NancyChamp

    • Post #2

    Hey, thank you for engaging with our community!

    In some cases (like yours), a refund is issued on our side. When this happens, no payment events are created in the application, and the funds are only visible in the bank statement. This is not a bug but intended behavior. However, we appreciate you sharing your suggestion. Let's see what the community thinks about this—stay tuned for further updates 🌈

      Nancy changed the title to [SUGGESTION] Don't display the wrong balance in account after a refund .
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