• I returned 2 items to Govee and, instead of a refund, they charged my CC again!

  • Cenk

    •  
  • Post #1

I need help with this incredibly egregious company.
I returned two items and they send me the confirmation for a refund. But instead of a refund , they charged my CC for the same items AGAIN! And I cant do anything in the app. Need help!
Thank you in advance, Bunq-Team!

    • ThijsProdigy

    • Post #2

    Have you contacted Govee?

    By the way, you're now posting in the public community. If you want help from bunq, please contact them: https://www.bunq.com/link/support

      • Cenk

        •  
      • Post #3

      Oh I am in the wrong community? Thank you for the information. I contacted them yesterday but no answer as of now.

        • ThijsProdigy

        • Post #4

        You're not in the wrong community! This is the bunq community, but you'll mainly find other users here like you and me. If you have questions specific for bunq, you can contact bunq via the bunq app

          • MayaAce

          • Post #5

          Hey Cenk 👋 After checking this internally, I couldn't see any tickets opened yesterday from your account.

          Please contact us through the in-app Support Center so that we can take a closer look. You can do so by following these steps:

          1. Open the Profile tab
          2. Tap "Support Center"
          3. Follow the instructions

          As for your refund, you can easily request a chargeback for your card payments from the app. Feel free to check here for more information: How can I request chargebacks (card payment refunds)? 📚

            • ThijsProdigy

            • Post #6

            @Maya This user contacted Govee yesterday, not bunq support 😉

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