• Recurring direct debit approval not saved in mobile app

When approving a recurring direct debit in the mobile banking app and selecting the option "Always accept this direct debit," the app still requests approval for the same debit again in the following month. This indicates that the setting is not being saved or applied correctly.

    Hi Remy 👋

    Thanks for your question!

    It sounds like the Auto Accept setting for your recurring direct debit might not have been fully set up or saved correctly. Let’s walk through the steps to make sure everything is set up properly:

    ✅ How to Set Up Auto Accept for a Direct Debit in the bunq App:

    1. Open the bunq app
    2. Tap on your Profile (top left corner)
    3. Tap on ⚙️ Settings
    4. Tap on Security
    5. Scroll down and tap Auto Accept
    6. Select Direct Debits
    7. Choose a payment of the direct debit you want to auto-accept
    8. Set the Auto Accept limit (e.g., €100)
    9. All set! 🚀

    💡 Important: Make sure the limit you set is high enough to cover the monthly charge. If the amount exceeds the set limit, the app will ask for approval again. Check out this topic to learn how you can change the limit: https://together.bunq.com/d/49548 📚

    You can also double-check and manage your Auto Accepted direct debits via web.bunq.com to see if this works:

    1. Log in
    2. Click your Profile
    3. Go to ⚙️ Settings
    4. Under Auto Accepted, select Direct Debits
    5. Click + Add Direct Debit
    6. Select the one you want, and set the appropriate payment limit

    If you've followed these steps and the app still asks for manual approval each time, there might be another issue with that mandate.

    In that case, please reach out to our support team directly via the bunq app so we can take a closer look and help you out right away.

    Let us know how it goes! 🌈

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