• Notifications appear as unread

I find it very annoying when there are old support chats on the homepage.

Once as a number in the top left. Why is it constantly suggested that you have unread information?

The number 2 never disappears.

Then on the homepage. I'm primarily interested in my accounts, not my old support chats. It would be nice if you could at least collapse them or move them down.

    Hi Michael! Thanks so much for your feedback — we really appreciate you taking the time to share it with us! 😊

    The bell icon on the homepage shows all your notifications, including any unread messages. Once you’ve checked them, the number should disappear automatically. If it’s still showing, I recommend making sure your app is up to date.

    As for the support chats on the homepage, we totally understand you'd prefer to keep the focus on your accounts. They’re displayed to make important conversations easily accessible, but thanks for sharing your suggestion .

    Let us know if the issue continues or if there’s anything else we can help with — we're here for you! ✨

      Violet changed the title to Notifications appear as unread.

        I contacted bunq, there's a bug with support tickets: they stay on the Home page, even after reading all the messages. This is a known bug, they're working on it

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