Together is your central source of knowledge. All at your fingertips.
Have a Question? Search for knowledge and get immediate help whenever you need it.
Although your community is always there when you need them, searching for knowledge will:
- Provide you with an immediate answer. You can get quick information if you need some help or advice.
- Allow you to read useful information that's readily available, at all hours of the day.
- Give you FAQ results that will answer any of your product questions far and wide.
If you'd like to search for existing knowledge, you can do so within the “How can we help” bar on the Together homepage.
Trusted Knowledge. Know the information you're reading is confirmed.
When making a search, you can even filter your results by trusted knowledge.
Trusted knowledge topics are verified topics written by bunq employees or Together moderators. This is available so you can always trust and confirm the information that you are reading is accurate and approved by us.
- On mobile, you can identify these topics by the green checkmark located beside the topic title.
- On desktop, you can look through them here: https://together.bunq.com/t/knowledge.
Tried searching for your question and still can’t find the answer you’re looking for? Then our community is there to help you!
Have an idea? We take your suggestions into account when creating new features.
Your ideas are what keep us going. When we create new updates and features in the app, we look at your ideas to see what you, our users, would most like to see. If you have a new feature idea or request, be sure to share it with us. Then other bunqers can vote and leave feedback too!
New Together Help Screen. Designed to solve your needs.
Support Help & FAQs ❓
Your personal tour guide. Our verified knowledge and FAQ topics give you a step-by-step run-through of our app. Still have a question? You can also contact our private support chat here.
Ask the Community 👥
Your community awaits! Fellow bunqers are your biggest supporters. Simply ask them a question if you need help.
What's New? ⚡️
No topic left unknown. Here you can check out our updates and always stay in the loop about what's new.
Explore App Features ⭐️
Learn something new every day. Explore knowledge topics and discover innovative features.
Business Center 💼
If you're looking to discover how your bunq business account can help you save time, every time, this is the place! Have a question about your business account? You can search for it here or ask a new question too.
Developer Corner 📁
Developers unite! This is the corner for our community of developers to ask questions regarding all-things-code and help others use our RESTful API.
Community Moderation. Making Together your ultimate resource.
We have a group of Community Moderators to help make Together your ultimate resource.
Moderators are here to:
- Help answer your questions. They're your biggest supporters and are there for you when you need them.
- Categorize new threads and format topics/title. So you can more easily search through the categories that interest you.
- Keep tabs on incoming comments and questions. They'll help answer your questions or direct you to where you can find existing information, providing you with an answer even faster. Win-win!
- Make sure our community guidelines are always being followed. This is so you can enjoy the best experience when using Together.
Community Rules. So you always have a great experience.
To ensure you always have a great experience on Together, we created some guidelines for you to keep in mind when asking a question or helping out another bunqer on Together.
Stay safe and secure. We always want your personal information to stay safe and secure, so this would not be the best place to discuss anything regarding your personal bank account. Remember that this is our public community forum, so to ensure your privacy, we cannot provide information regarding your account through this platform. Please contact us through our in-app support chat Ask Privately if you have a question regarding your account and we will be happy to help you there in a secure channel.
Create a happy and respectful environment for you to enjoy. Your happiness and well-being are our priority. Please be positive in all of your interactions toward other bunqers. We’re all here to answer questions, support one another and keep a positive community. Of course, feedback in a constructive and positive manner is always welcome! If you have feedback you would like to address more directly, you can shoot us an email.
Focus on how Together best helps you. You're here so you can get some help when you have a question, so let’s keep everything bunq related.
Keep Together your go-to knowledge resource. We want to keep Together your ultimate source for all-things-bunq. If you have a follow-up question that you feel may be off-topic, you're welcome to create a new post so other bunqers can more easily find the information. If a topic becomes negative and starts to spin off-topic, we also may choose to lock a topic so everyone on Together can enjoy a positive experience. This goes for discussions that we've covered many times in the past, such as in relation to pricing and membership costs.
Learn something new every day. We want you to learn something new every day, not read the same things over and over again. Because of this, we will hide all duplicate questions. The moderators will inform you before doing so and redirect you to a topic that can help you. This way we can make it easier for you to find the information that you're looking for.
Help new questions get answered. Similar to duplicate topics, we want you to read new comments every day too! This way we can prevent you from reading duplicate information so you can spend time learning about what's important to you. We welcome you to help answer a fellow bunqer's question, but please do so without continuously stating the same thing in one thread. We want to keep topics open for everyone to feel comfortable joining in!
These guidelines were created to make sure you can have the best possible experience on Together, so please keep them in mind the next time you post or answer a question!
