Why did I receive a notification to provide more information?
At bunq, we make sure your money is 100% safe and follow regulatory procedures in order to do so.
We are legally required to monitor the usage of our bank accounts which is why it is important for us to confirm that information is always up-to-date. We made some changes in our sign up procedure to reflect this.
As part of our Know Your Customer (KYC) duties, we may reach out to you in the future for some additional account information. In true bunq fashion, we made this super easy to do.
We are asking these questions because not all types of business activities are within our acceptance policy and we want to better understand what you are doing. This is in order to prevent possible unwanted restrictions on your account at a later point. To do that, we aim to gather as much accurate and elaborate information as possible at the very start of your journey with bunq.
If this information is needed from you, a notification will appear within your Home tab. Then you can provide the necessary information directly from the app so you can continue to save time, every time! 🚀
To make sure you can open an account with us as seamlessly in 5 minutes, one of the things we need to know is the activities of your company.
What activities are not supported?
The following is a list of activities and fields that we currently do not support as part of a bunq Business account:
- Crypto currencies (except crypto consultancy)
- Precious metals and minerals
- Financial institutions and other entities offering financial services
- Casinos, lotteries and other gambling related activities
- Trust companies and related entities
- Soft drugs
- Ideological or political activities
- Mining or quarrying
- Oil and gas industry
- Real estate investing and developing
- Weapons and ammunition
- Adult entertainment or the creation, distribution or licensing of pornographic or adult material
In order for us to approve your Business account, the activities, corporate structure, as well as the amount of generated passive income should all comply with bunq’s requirements.
Did you just get a notification in the app?
Information events are the fastest way to save time when opening a bunq account! They serve as direct options for you to provide documents or information directly to us through your app. To find the events in the app, just follow the steps below:
- Go to Home tab
- Tap on Events awaiting
- Select Business information and tap on Awaiting business information
After that, you can upload the specific document or provide additional information that you can send directly to us! 🎉
Need further help?
If you have any other questions regarding your activities, check out this topic.
You can always send us an email directly to firstname.lastname@example.org or contact Support from here, we'll be happy to help! 🙌
Explore more bunq knowledge here.🌈