Why did I receive a notification to provide more information?
At bunq, we make sure your money is 100% safe and follow regulatory procedures in order to do so.
We are legally required to monitor the usage of our bank accounts which is why it is important for us to confirm that information is always up-to-date. We made some changes in our sign up procedure to reflect this.
As part of our Know Your Customer (KYC) duties, we may reach out to you in the future for some additional account information. In true bunq fashion, we made this super easy to do.
We are asking these questions because not all types of business activities are within our acceptance policy and we want to better understand what you are doing. This is in order to prevent possible unwanted restrictions on your account at a later point. To do that, we aim to gather as much accurate and elaborate information as possible at the very start of your journey with bunq.
If this information is needed from you, a notification will appear within your Home tab. Then you can provide the necessary information directly from the app so you can continue to save time, every time! 🚀
To make sure you can open an account with us as seamlessly and fast as possible, one of the things we need to know is the activities of your company.
What activities are not supported?
The following is a list of activities and fields that we currently do not support as part of a bunq Business account:
Casinos and gambling
Financial institutions and other entities offering financial services (trust offices, market makers, mortgage agencies, fund management, cashback services, granting loans, etc.)
Real estate investing, management and developing (renting of real estate/residential/non-residential buildings, investing in real estate).
Unless you’re dealing with consultancy/advisory services and partially renting out your own property through the year
Cryptocurrency related activities
Unless they are used for payment, investing in virtual currencies for your own account or for (Investment) Advisory services/consultancy)
Trusts and private investment companies (We cannot accept investment funds or firms)
Precious metals and minerals
Mining, oil and gas
Pornography and the sex industry
Defence, weapons, and ammunition (Including manufacture of military fighting vehicles)
Soft and hard drugs (including the manufacture of tobacco products, wholesale of unmanufactured tobacco, wholesale of tobacco products and smokers' requisites, CBD or CBD related products)
Political and other ideological organizations
In order for us to approve your Business account, the activities, corporate structure, as well as the amount of generated passive income should all comply with bunq’s requirements.
Did you just get a notification in the app?
Information events are the fastest way to save time when opening a bunq account! They serve as direct options for you to provide documents or information directly to us through your app. To find the events in the app, just follow the steps below:
- Go to Home tab
- Tap on Events awaiting
- Select Business information and tap on Awaiting business information
After that, you can upload the specific document or provide additional information that you can send directly to us! 🎉
Need further help?
If you have any other questions regarding your activities, check out this topic.
You can always send us an email directly to firstname.lastname@example.org or contact Support from here, we'll be happy to help! 🙌
Explore more bunq knowledge here.🌈