A
Alexia 🇺🇸🇷🇴

  • Jun 28, 2024
  • Joined Jul 4, 2023
  • Hi-fives: 102
  • In Google Pay not working
  • In Support antwortet einfach mal gar nicht

    Hi Bjorn 👋 At bunq, we prioritize processing outgoing payments quickly. However, it's important to note that there may be a slight delay in monitoring. If you need to show proof of a successful payment, you can easily export a statement from your account to share with the recipient. In the meantime, we encourage you to reach out to the receiving bank as well in order to be able to locate the payment!

    • In Metal card disparition

      @New-Lime-Mongoose-1558777404#290975 Hey there! 👋 Thank you for your questions and for sharing your concerns. I understand your curiosity about the discontinuation of the Metal Credit Card program.

      The Metal Credit Card was designed as a true credit card that you can use for all your spending needs, without the risk of falling into debt. It was also part of our mission to provide a greener and more sustainable banking experience.

      However, as of January 15, 2024, after we have internally assessed its continuity, we have decided to discontinue this offering.

      Regarding the cost, while the production cost of a Metal Credit Card might be below $10, the fee associated with it also covers other aspects such as delivery, card replacement, and the added benefits that come with it. For instance, if you're an Easy Green user, payments made with your Metal Credit Card are insured with the Purchase Protection system powered by Companjon.

      As for the differentiation of account tiers in the future, bunq is continuously working on improving its offerings to provide the best possible experience for its users. While the Metal Card was a unique feature of certain account tiers, bunq offers a range of other features and benefits across its different account tiers.

      Lastly, regarding your point on greenwashing, bunq is committed to making a real impact on the environment.
      For every €100 spent by Easy Green users with their card, we plant trees. This is part of our ongoing commitment to sustainability and creating a greener planet 🌈

      I hope this answers your questions 🚀

      • In [suggestion] Bunq UBL invoices
      • In Echtzeitüberweisung nicht auf meinem Konto

        Hey there Felix! We understand your negative experience as a result of the missing payment on your account. We always make sure to treat such financial matters with utmost care.

        Depending on the transfer type, there are different processing times, which you can confirm here: https://together.bunq.com/d/4295 🔎

        If the payment hasn't arrived within the mentioned time period, you can open a payment investigation directly from the app. This way, our Payments team will be able to investigate and locate the payment for you. To do that, you simply need to follow the steps listed in our article: https://together.bunq.com/d/46954 📚 You'll be notified of the outcome directly via the app 📲

        In case of any doubts, feel free to contact our support team via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com from the email address that is linked to your bunq account. We'll take a look and help you right away 🙌

        • In Limiet veranderen lukt niet
        • In Klantenservice

          Hey Johanneke! Thank you for your patience! We know how important it is to receive a prompt response and we will always aim to provide you with the best solution possible in a timely manner. Recently, our support team has been a bit busier than usual, but I assure you they’re doing their best to assist you as quickly as possible! If you have an urgent inquiry, you can always follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅

          • In Payment request send not counted towards budget.
          • In Download statement from Bunq web 2

            Hi Nick! Thanks for reaching out again, we were not able to reply to your previous post either 🙏 Thanks for pointing that out! We have informed our responsible department to update the steps ASAP!

            • In euro naar exchange

              Hey Johannes! While transfers are allowed, using the account exclusively for this activity is not encouraged. bunq is meant to be used for your typical day-to-day banking activities 🌈 If you have any questions, please reach out to our support team via support@bunq.com!

              • In Opgebouwde rente niet zichtbaar

                Hey Arjan! If Monday is your payday and this is the first Monday, you'll automatically see the funds in your billing account once we send out the interest. If you don't receive it by the end of the day, please reach out to our support team via support@bunq.com 🌈

                • In Sandbox App asks to verify identification
                • In Überweisung vom 05.03.2024 noch immer nicht beim Empfänger

                  Hey there! We understand your negative experience as a result of your payment being temporarily on hold. As a bank, we're legally required to protect our users’ accounts and the integrity of our banking system. To make sure everything stays safe, we pay close attention to how our customers use their accounts. This helps keep your account safe, and protects your data.

                  Each case is reviewed by our dedicated team and processed in line with our policies and legal requirements. We know how important it is for you to know the status of your payments and we always aim to be as fast as possible when reviewing your transaction. To learn more about our Terms and Conditions, please check our article here: https://www.bunq.com/documents/personal 📚

                  We know how important it is to receive a prompt response and we will always aim to provide you with the best solution possible in a timely manner. Recently, our support team has been a bit busier than usual, but I assure you they’re doing their best to assist you as quickly as possible! If you have an urgent inquiry, you can always follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅

                  • In Echtzeitüberweisung kommt nicht auf Bunq an?

                    @New-Jade-Chinchilla-3687176128#290180 Hey there Felix! We understand your negative experience as a result of the missing payment on your account.

                    Depending on the transfer type, there are different processing times, which you can confirm here: https://together.bunq.com/d/4295 🔎

                    If the payment hasn't arrived within the mentioned time period, you can open a payment investigation directly from the app. This way, our Payments team will be able to investigate and locate the payment for you. To do that, you simply need to follow the steps listed in our article: https://together.bunq.com/d/46954 📚 You'll be notified of the outcome directly via the app 📲

                    In case of any doubts, feel free to contact our support team via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com from the email address that is linked to your bunq account. We'll take a look and help you right away 🙌

                    • In bankfees for a cost-free account???

                      Hey there Gloria! Thanks for taking the time to share your experience with us. Please know that when you first signup for an account with bunq, we give you a free 1-month trial of Easy Green, so that you have the opportunity to experience all of the cool features our most premium plan has to offer 🌳

                      At any time during that month, you have the freedom to switch to another plan that better suits your needs and budget: Easy Savings, Easy Bank or Easy Money. If you haven't chosen to make any changes before your free trial ends, you will automatically remain on the Easy Green subscription. However, you will still have the flexibility to switch to a different plan whenever you prefer, directly from the app. You can find more information about this in our article, here: https://together.bunq.com/d/38725 📚

                      If you would like us to review your invoice, please contact us via the in-app support center: https://www.bunq.com/link/support or by e-mail to [support@bunq.com]. We’ll be happy to look it over right away 🙌

                      • In 2FA

                        Hi Hendrik! The safety of your account has always been our priority 🔐

                        Your login codes and other security features are the key to your money. No one will have access to your account and funds without your credentials. You can also set up your Auto logout settings to ensure you're being asked for your security code every time you access your account or make a transfer of your funds. To do that, please click on Profile - Settings ⚙️ - Security - Auto logout - Choose for how long you’d like to stay logged in and the maximum amount of money you can transfer without having to enter your security code ✅

                        You can learn more about how we keep your account safe here: https://www.bunq.com/legal/secure-banking 📚

                        • In Geld overgemaakt van Rabobank naar Bunq

                          Hey Ayhan! If the payment hasn't arrived within the mentioned time period, you can open a payment investigation directly from the app. This way, our Payments team will be able to investigate and locate the payment for you. To do that, you simply need to follow the steps listed in our article: https://together.bunq.com/d/46954 📚 You'll be notified of the outcome directly via the app 📲

                          • In Swift Payment lost..

                            Hey Sharon! Thank you, our support team will pick up the message as soon as possible. At the same time, please the email address exists and redirects all the messages to our Support team 🚀

                            • In Swift Payment lost..

                              @New-Cyan-Ewe-3627379235#290166 Hi there Sharon! Thank you for sharing your feedback. Our support team knows how important it is to receive a prompt response and we will always aim to provide you with the best solution in a timely manner.

                              We'd like to advise that when you open a ticket with us via the app: https://www.bunq.com/link/support you'll initially see an automatic response from our Finn AI-assistant with proposed solutions, you can then send a new message and you'll be redirected to one of our support guides who will get back to you shortly. You can also follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅

                              Another option is to contact us at support@bunq.com 📩 You’ll initially receive an auto-reply with proposed links related to your question, if you then send another message or click on the link you'll be connected to one of our support guides. They'll look into the situation and help you right away 🚀