Tiziano

  • Apr 20, 2021
  • Joined Aug 16, 2019
  • Hi-fives: 1
  • In [REPORTED] Blocked card message, while app shows card is active

    I have reported this problem a month ago, since then I do not receive 3DS notifications. I wrote again today.
    Frustrating how buggy Bunq is.

    • In Why do you charge much more than Transferwise?

      Yes, same amount, currency, and recipient. Anyway, I have just found out that fees for payments in Euro toward Serbia have been raised in the last week, apologies.
      Also, there is a big difference in fees when you select how fast you want the transfer, and this may be the reason for the price difference. There is no way to do this selection in the Bunq app.

      Another annoying thing when using Transferwise integration in Bunq is that you cannot save the contact. After selecting the currency, Euro in my case, you must fill in the IBAN, as soon as you do it the app recognized that a SWIFT payment is needed and then starts the Transferwise integration, and you have no option to save the contact; of course you can save the contact in Transferwise, but you still need the IBA at hand to start the integration. Especially for business customers that work internationally, this integration should be better.

      • In Why do you charge much more than Transferwise?

        I have sent a SWIFT payment using the Transferwise integration and I got charged €4,05 but the same transfer done directly in Transferwise cost only €0,35. Why do you charge a lot more than Transferwise when using the same service?

        For my business account, I pay €9,9 per month, plus I pay for each operation I do, and I get overcharged 10 times the price of a Transferwise Swift. I start wondering if it is not time to look elsewhere.

        • In Business account statement customization

          Let business user customize the bank statement: date format, column to show, sequential number, etc.

          • In Business account statement

            Hi,
            every quarter I export the bank statement that I send to my tax advisor, along with invoices and receipts, for quarter closure.
            I have just opened a Bunq business account but noticed two problems with the statement:

            1. the date format is yyyy.mm.dd instead of dd.mm.yyyy; is there any reason why using this specific format?
            2. a sequential number for the operations is missing, so it is always hard to refer to a specific transaction n the statement, especially when you have multiple per day.

            I know I can export the statement in CVS and then customize it the way I want, but why not let business users decide the format of the statement?

            Thanks.