@pbruins84#145120 Dankjewel :)

I’ve just received and email saying”

The withdrawal and/or top up fees for your Travel Card will be debited from your account tomorrow and it seems there are insufficient funds in your account. Of course we'd love for you to continue using all the amazing bunq features without any hassle.
What’s this all about ?

@Besim-Maroon-Zebra#145338 Es gibt zwei Möglichkeiten: Entweder handelt es sich um Phishing oder die Mail ist echt. In beiden Fällen solltest du umgehend mit dem Support Kontakt aufnehmen.

@Besim-Maroon-Zebra#145338 You used some bunq services that have some fees (like atm withdrawals) ... and apparently you haven’t got enough money on your account to pay them.

@Besim-Maroon-Zebra#145345 please watch your language.. The pricing was clearly specified once you ordered the card. You pay €0,99 per withdrawal indeed. Topping up by creditcard also costs 0.5% of the amount. Both of these are clearly indicated throughout the process. It seems like bunq is charging you for these costs tomorrow. 🙂

Sorry to hear you want to close your account over this.. (closing your account is only possible when all open invoices are paid by the way, it's no way to get rid of your obligation to pay).

What’s wrong with my language ?
Yes that was mentioned but it wasn’t mentioned they will take the money when ever bunq is pleased to do so like I said i thought the € 0.99 was meant to go out with every withdrawal that I made at the time of withdrawal so no they wasn’t very clear on that
So much for the world of the free

And I’m not trying to avoid any obligation as I’ve only joined bunq for about a month and over all I probably have about €5 to pay but like I said this is pathetic paying money to be able to use your own money bunq and every other bank make enough from using our money but we don’t charge them

I don’t even know what I’m suppose to be paying they say nothing of how much I need to pay in that’s how clear bunq is.
Ps: I already closed my account when I got my email but I hadn’t deleted the app yet so I got a notification saying that I got a reply so I was given the choice to log back in so FYI you can close your account

@Besim-Maroon-Zebra#145359 If you go to “Profile” - “My membership” you can see your invoice. This will state which services you used and the fees that are associated with it

What happens if there isn’t the €0.99 tomorrow ?

@Besim-Maroon-Zebra#145377 then, depending on the situation, bunq may start a debt collection process, which is typically something you want to avoid. bunq sends you a monthly invoice for their services. Everything that falls outside the (free) membership will be charged via an invoice on a monthly basis. This is how many services work. bunq can however charge you directly as they offer banking services. The same thing happen with the subscription fees in case you have a paid plan at bunq. Nothing weird about that. 🙂

What is my account and sort code for my account?

Hello! I'm a new user and from a mistake I cancelled the card order. Now, those 9.99€ is gone, how I can make a new order?

@Tudor-stefan-Red-Akita#145516 you can follow the same steps. In case you want a refund you should ask bunq's Support 💬

Team,

I’ve requested for travel card and made a payment of 9,99€ but till now the card has not been delivered. Could you please investigate.

Er is iets mis gegaan bij het ontvangen van de kaart nadat ik 5 euro had overgemaakt.

@Paulus-Lime-Shark#145537 Je zit hier in het publieke forum. Het ziet er meer uit alsof je een vraag hebt voor de helpdesk. Die kan je hier vinden: https://go.bunq.com/link/get-support