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@Saeid-Green-Hummingbird#110716 Again: Why would it be faster on twitter than in the app? Same people, same respond times. The fact that you think that Twitter Support would be better tells me, that N26 and PayPal probably have a not that great normal customer service as you are forced to open up a Twitter account to get a good support.

    I must agree with @johannes#110717 on this one. Keeping it all in one place makes it easier for both parties. Also, chatting privately within the bunq app gives you more freedom to talk about your bank account and so on, because no one can read along.

      @TwitNour#110732 The only advantage of Twitter could be that because you can use a normal laptop/computer it’s easier to type for customers.

        @Tuur#110739 It's not. Together is available at together.bunq.com and Support Chat is available at support@bunq.com (sent from your registered e-mail and it will automatically be imported in Support Chat).

          8 days later

          @TwitNour#110732 I do not agree with this. I was talking with support this afternoon and suddenly I was not be able to log-in anymore. This means that the only communication option is email and that is quite slow (still no reaction). So having other options is necessary in my opinion.
          I also put a post on this forum, and immediately it is hidden. So my support experiences are not good today...

            @jgjverheij#112161 and that is quite slow (still no reaction)

            Email has exactly the same response time as the regular chat. Both email and support tickets end up in the same platform. So this statement is not true. It is as fast as the support chat, and yes, response times there vary.

            @jgjverheij#112161 I also put a post on this forum, and immediately it is hidden. So my support experiences are not good today...

            Yes, that’s true, and I’ve explained why in your topic, so we are not going to discuss that here. Everyone has to follow the Community Guidelines. Posts that do not will be hidden indeed (and unfortunately, that’s more than we like). Apart from that I want to make extra clear that Together is not an official support channel, so imho that should not be considered a “support” experience. This is the community forum (and currently being changed). The official channels are the Support chat 💬 and support@bunq.com, and as explained above, it does not matter which one you contact in terms of response times. The public channels like Twitter/Facebook/Together etc. will typically redirect you to those channels when there’s something specific about your account. 🙂👍

              @Sander#112164 No, the response times are not the same. I get popups on my phone that support is coming and leaving for my questions (but I am not be able to open the app) and till now I do not have a reply on my email.

                @jgjverheij#112166 I’m sorry to disappoint you John, but unless you send an email from an (to bunq) unknown emailaddress the response times are exactly the same. They come in in the same panel that bunq uses internally on a first come, first serve order. Emails are automatically transformed into tickets (hence you see your emails in the support chat). The fact that you have to wait longer now just means that support is busy, not that the email channel is addressed slower than the support chat. My recent experiences were also waiting 2-3 hours before I got a response (in the chat...), they are doing everything possible to reply as soon as possible. Let’s leave this discussion here. Your point has been made, mine has been made, let’s not repeat ourselves over and over. 👍🙂

                  a month later

                  @Saeid-Green-Hummingbird#110593 Good news, bunq is verified on Twitter 👍🏻

                    @Bastiaan#122772 Great news! congratulations.

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