bunq Together

I lost a loved one

Koen-Orange-Swan

Hey bunqers 🌈

Did a loved one pass away and are you tasked with managing their finances?

In times like these you no doubt have a lot on your mind, so managing the bunq account of your loved one should be as easy as possible. That's why we created an overview for you, so you know exactly what to do, giving you more time and freedom to focus on more important matters.

How can I close the account?

To help you with the closing of the bank account of a user we would like to ask you for the following documents:

Copy of the ID of the deceased.
Copy of the ID of the person handling the inheritance.
The full address of the deceased.
Death certificate, overlijdensakte. The death certificate is an official document that states when a person passed away. This document can be obtained at the local authorities of the municipality in which the deceased was registered.
A will or declaration of executorship or declaration of inheritance. If there is no will or declaration of executorship or declaration of inheritance, please notify us if user has any relatives and if the user was married or in a registered partnership.
A will, testament, this legal document contains the deceased's wishes regarding, among other things, the disposition of their funds and assets.
A declaration of executorship, verklaring van executele, is a legal document which indicates the person who is legally authorised to execute the deceased's testament and corresponding last wishes.
A declaration of inheritance, verklaring van erfrecht, is a legal document which indicates the deceased's inheritors.
The IBAN, and name of IBAN holder, to which the funds should be transferred.

Submit the required documentation by completing this form available on our website.

If you experience any issues, don’t hesitate to reach out to us at deceased@bunq.com.

What happens next?

Once we have received the necessary documents, we will proceed with the closure of your loved one's account. You will receive a confirmation email, along with any requested statements, within 24 hours.

If we require additional documentation or any other information from you before we can move forward, we will reach out to you directly from the email address deceased@bunq.com.