Dear Bunq team,
Due to the corona crisis, governments and retail groups are currently recommending preference for cashless payments in order to minimize the risk of infection.
However, there is a little problem with the Bunq master cards: for amounts over 25 euros, the terminals require the pin code to be entered, which means that the pin pad must be touched and there is again a risk of infection.
Would you please check the following suggestion:
With an EMV update, it is possible that the chip will be updated the next time payment is inserted. So you can update the CVM list and switch to Signature First. It is possible that you can take your own pen and do not have to touch the pin pad. This reduces the risk of infection.
After the corona crisis, you can install an update again and switch back to PIN-first.
I would be very grateful if you would consider and implement this proposal.

@Tom#151066 Many thanks for your response.

This must be possible because a card from another bank has been switched to Signature First. How they did it exactly, I don't know. The bank computer may also be placing another order. No idea.

In any case, there is a working alternative: Bunq would only have to temporarily release the payment by magnetic stripe. When swiping, there is also no contact with the terminal and the Bunq cards cannot or do not ask for a PIN for magnetic strips. The signature is ALWAYS required. I have experienced this in several magnetic stripe countries. Bunq could make this possible in the short term and deactivate it immediately after the crisis. OR give customers the choice as before. That was abolished, in the past you could definitely switch it on and off in the app.

@Roeshimi#151067 My smartphone actually doesn't have an NFC chip. So this is not an alternative for me.
Unfortunately Fitbit Pay does not work very reliably. Hardly believe that Bunq can do something for it, because whenever Fitbit Pay is rejected by the terminal, the Travel Card then works without problems. I don't know what that is and Bunq's customer service refers to Fitbit and that of Bunq to Fitbit. Let's make it short: In contrast to Apple Pay / Google Pay, Fitbit Pay is not quite fully developed. My personal subjective opinion.

@WJanson#151068 Of course you can. But not with these new-fashioned touchscreen terminals. They no longer have a pin pad at all, but display it on the touchscreen and, like smartphones, only reacts to finger touches. I do not know who makes these devices, if I see one again, I like to take a picture of it.

@ItsRenee#151074 I don't know, but the PIN code is always required at umanned stations in Austria. As it is in the shop, frankly, I don't remember ever filling up for less than 25 euros.

@igoramadas#151080 That was just a suggestion. Another bank temporarily switched to Signature First, which is due to the risk of infection at terminals. At least the customer service told me on the phone because I was surprised that the supermarket suddenly asked for the signature (instead of PIN).

@ItsRenee#151084 Unfortunately, I was not able to try this yet because my smartphone has no NFC. Fitbit Pay has always been rejected by the unmanned petrol stations.

@Roeshimi#151085 good idea

@ItsRenee#151088 According to the Internet, this works exactly the same. But the problem is: If the terminal of the petrol station is programmed to force PIN and does not know CDCVM ... well, it is a fight between man and machine. The machine has a clear advantage in the short term and does not run out of fuel. In the long term, the petrol station operators should change that.

@igoramadas#151089 Austrian banks.... It is a miracle that they have already noticed that the Internet actually exists. They snore with every development. The Erste Bank Sparkassen is a bit more modern, but at my house bank, well... I only have the account there because I can deposit coins there for free, you know almost all other banks charge money for it. And the other reason is that I have a Mastercard with lounge access there, which is very useful for professional reasons. Bunq can't offer that and the lame Amex cards we have from the company are almost never accepted. This is not so badly accepted in Europe, but in former Eastern Bloc countries or in Africa you simply cannot get anywhere without a Visa or Mastercard, even only to get cash at the ATM. For example, you can hardly pay with cards anywhere in Morocco. A country where almost nothing works without cash. But that's a completely different topic ....