@bunq#153214 You mean, 81% of the users that voted. Probably allot less if you look at the whole base.

This is a really bad decision.
This price is just too much. For this price you should have stores and a webpage that can do everything not only an app.

I once had problems and your customer service was useless and before the problem was fixed they just closed the chat.
I just liked your app and the "statistics" tab - with this price change i will look for another bank.

The "81% of our users voted to simplify the subscription scheme" was just because it was sometimes very unclear what exactly joint is and when you switch from joint to premium, you couldn't go back to joint and when you closed only the premium sub account everything was messed up.

@skylab#153196 Hi Mike, I understand you were a joint user who enjoyed your membership and your user experience, and we are thankful for that. Everything we do and every decision we take are always made with our users interest at mind, we try to make it happen to deliver you the best banking experience. That is why we offer 3 months of Premium membership at no extra cost, so you can fully enjoy what Premium can offer you.

Wat een aanvluiting, en dat ook nog eens in deze tijd. Een echte bank!

I understand that bunq wants to make more money. But tying someone to your bank and then extorting him is unacceptable. You’re extorting anyone who has a joint account right now for 72 euros a year.

Apparently bunq isn’t very different from any other bank.

@bunq#153247 Wat een prachtig gebaar! 🤯

'81% or our users voted to simplify the subscription scheme' does not mean that 81% of users argee with a 60% price hike! It is just an excuse to force these new subscriptions down the throat of your users. I can plant 1000000 trees myself and still pay less. Me and my partner just switched to bunq 1 month ago,, but it seems we will be leaving again in about 3 months...

Wonderfully stupid...

Bunq was expensive even before this "upgrade", and the only reason I stuck with them was due to convenience. I don't give a rat's ass about trees. We should be planting the damn things for free!

This is just a way to instantly make more money I'm afraid. Unfortunately you will lose me as a customer, and the 3 months grace period is just enough time to find a new bank that can offer me exactly the same without hiding behind "green" incentives. At least you usually know where you stand with your competitors.

Hier nog twee mensen die - als bunq dit doorzet - hun lidmaatschap weer op zullen zeggen.

@bunq#153129 Hey bunq, nobody asked me about this.

Also I have other things to do than watch the bunq's forum just in case they run a poll. Also I was in the middle of switching all my payments, business, etc. to bunq and this is very annoying and doesn't inspire much confidence.

@Nick-Orange-Tiger#153237 Have you seen the poll question? I’m surprised the number wasn’t in the high 90’s with the way it was asked! There is no chance that the people who voted knew what the intention was (I’m one of the 81%)

@SietsedeGlee#153208 Thank you for taking the time to make a feedback, we really appreciate it. We are always aiming for a greener future and we are glad that our users want that to and that they like to benefit the earth when paying with any cards. The alternative for joint users at the moment is migrating to a Premium subscription for 7,99 euros/month each or a Premium SuperGreen subscription for 16,99 euros/month each. I assume you know that the first 3 months are at no extra cost for you so you can fully experience Premium, I hope this helps a bit to make it more clear :)

@Karel-Pink-Panda#153228 On previous occasions they did that so they can later claim to have answered all questions (whilst they haven’t at all) and then close all topics down. So if you want to do everyone a favour, its probably better to ask your question about overstapservice and such in support chat or email and then post back here what their response was. :)

@bunq#153032 This is superdumb. You let a small portion of your users decide and now hide behind that vocal minority? And now we’re being f’ed over because of it and somehow you try and communicate it as something everyone wants?

Bunq has some serious problems, good luck with that

@bunq#153247 Bunq team, I appreciate you have a job and a script to do but you’re really dropping the ball on the crisis communications side here.

What you’ve done is taken a unilateral decision with couples/partners/friends financial security during a global pandemic.

You’ve jacked up prices by 60% on an already struggling sector of your customer base, and you’re waving a “green” flag as if that means anything, to hide behind the fact you now just want Joint customers to pay for two normal accounts.

You have done a terrible job at explaining how Bunq Premium should work in the future for former Joint accounts. Will my wife suddenly lose access to our shared bank account one day while she’s in a shop or trying to make a purchase only to discover she can’t access our finances? Or will she always be the “co-owner” of our joint accounts we created together and share our finances?

I’m a huge fan of Bunq, I really am, I want you to succeed, but this was a bad move, badly planned by your management and badly executed by your marketing team.