• bunq Joint

@Richard-Orange-Dragon-2540547673#153635 Hi Rick, if you open 2 Premium account, it also means you have 2x the perks: 2x more interests 2x more cards, 2x more accounts, 2 times more of everything! You can also join a Pack subscription and will pay the same amount as before

    Blijft de connect mogelijkheid wel ?

      Bunq is a great product and it truly is more valuable than its competitors. With Bunq we were able to get a better grip on our finances with less effort. However, there is a limit on what a bank account should cost each month. At the Rabobank I pay 5 euro for a joint account. With Bunq it now triples. With these prices, how should I ever convince other couples to come to Bunq as well?
      Yes, twice the perks is nice, but there comes a point where more cards and more accounts will not bring us more overview.

        @bunq#153704 “You van also join a pack subscription and will pay the same amount as before”. Nou pack is 20 euro zie ik, en joint was 10 euro. In welk universum is dat hetzelfde bedrag?

          @LauraOE#153747 Je kan 2 plekjes in je Pack verhuren aan een andere bunqer en dan zit je weer op €10, maar dat is idd niet ‘t zelfde en kost wat moeite.

            @LH-Black-Wolf#153751 Maar dan moet je zelf toch 2 andere mensen kennen die bunq gebruiken? Je moet dus zelf best wel veel moeite doen om te zorgen dat de kosten gelijk blijven, ook niet echt eerlijk. Waarom houden ze joint dan niet en doen ze pack erbij. Dan is iedereen blij. Scheelt een hoop gezeik .

              @LauraOE#153747 Hi Laura, it costs the same if you join a Pack subscription where you can be 4 for 19,99 euros/month

                @bunq#153765 Ja maar dan moet je nog 2 mensen vinden die naar bunq willen overstappen of het al hebben. Wat bij ons niet het geval is. En met al dit gesukkel met spontane veranderingen de hele tijd gaan mensen niet meer zomaar overstappen.

                  @bunq#153765 Yeah but we don't have 4 people. We have 2.

                    @LauraOE#153762 Klopt. Al is iemand vinden voor een pack niet zo moeilijk, is hier een topic voor. :) En t is ook enkel boeiend voor 2 persoons huishoudens. Mensen die met z’n vieren in een Joint-account zaten gaan nu per direct het dubbele betalen... Van €10 naar €20/maand voor 3 maanden. En als ze geen Pack maken gaan ze van €10 naar €32/maand.

                    Ik vind ‘t ook raar. Als ze echt gebruiksvriendelijk hadden willen doen, dan was Premium voor iedereen €5/maand gemaakt en Pack opgeheven. Zit je alleen nog met zakelijke klanten in een Pack, die gaan er dan wel op achteruit... Van €5 naar €10.

                      Vooral als je Bunq zakelijk gebruikt lijkt de Bunq Pack nu wel voordelig. Maar ben je verplicht green te gaan met je business-account? Ik wil geen green abonnement en ik wil een rekening blijven delen (connecten) met ern andere premium lid in mijn pack. Is dat mogelijk?

                        @bunq#153704 I am not sure I follow this logic. If we wanted 2 times more of everything, we would have subscribed to two premium accounts to start with? Every joint subscriber has evaluated whether they need the perks of joint or the perks of two premium accounts and concluded that what the joint account offers is enough.

                        It is also likely that this move damages your reputation. People will go from actively promoting Bunq to discouraging friends/families/colleagues, since Bunq is now the bank that increases prices 60% overnight and is completely tone-deaf about the concerns of their customers.

                        There would have been a very simple solution instead of this mess: grandfather all existing joint users, do not offer the joint option to new subscribers. Then you have simplified your offering, existing joint users are happy. And if they wanted '2 times more of everything', they could switch to 2 premiums account (and lose the grandfathering entitlement).

                        I don't think any of these reactions will have an effect though. Your replies, which do not address your customer's concerns at all and hides the 60% price hike, show that you have made up your mind. So, I think for disgruntled customers there is nothing else one can do than get the word out that Bunq is not a reliable party. Take your business somewhere else.

                        I think this would have all been much more acceptable if the answers were honest and said something along the lines of 'sorry, we figured out that with the pricing of joint does not give us the revenue that we need to operate on' than hiding behind a poll that no-one has seen, simplifying offers, or trees. These are just lame excuses. It is clear from the phrasing of the survey that this decision was made beforehand and that the survey was constructed to get the desired outcome.

                        Just be honest!

                        Finally, as others have pointed out, doing this in the middle of the COVID-19 crisis, where some people will face serious financial difficulties and may not be able to open another bank account within 3 months (e.g. because they require a signature) is... pretty unethical.

                        (We will probably stay with Bunq, because we can afford the extra cost. But I can understand why people are very upset. And I will stop recommending Bunq.)

                          Hetzelfde halen de telecomproviders ook regelmatig uit; onder het mom van nog meer data een prijsverhoging doorvoeren. Maar of je nu 100 of 130 GB per maand hebt. Het merendeel van de mensen heeft niets aan dit zgn voordeel.
                          Bij bunq nu precies hetzelfde. 25 rekeningen was al meer dan genoeg voor 2 personen. Wat heb ik nu aan 50 rekeningen. Of 8 pasjes?! Voor mij telt de prijs en niet al die onzinnige ‘extra’s’ waar ik niet voor heb gekozen

                            @bunq#153704
                            Dear bunq,
                            my girlfriend and I opened our bunq joint subscription 2 months ago. We just finished switching all of our transactions and monthly payments to our joint account and were excited to start this. Until now, we loved the simplicity of the joint subscription to make our budgeting and daily shopping easier.
                            To us, this discontinuation is a real farce and inconvenience. If we had known that the joint subscription would be cancelled within 2 months, we would never have opened these accounts.
                            We don't want to have premium memberships, because for us they are too expensive and we don't value 2x more interest, acounts and cards as much - we just don't need it. We could have gotten those 2 months ago if we wanted premium, but we wanted joint.
                            Bunq Pack definitely is not an option for us (anymore). Seeing that at the blink of an eye bunq decides to discontinue subscriptions without any notice beforehand, we are scared that the pack subscription can be discontinued at any time as well if deemed unnecessary/too "complex", so why should we go there?
                            So now, we have to switch banks again and change all our transactions again, thanks.

                            I'm sure that if users could have chosen between removing the joint subscription or keeping it, there would be a very different response to your survey. You basically asked the Green Card holders what they think of the joint subscription.
                            Imagine I ask group A if they want sugar in their coffee and 81% say "No, we don't want sugar". So I remove sugar entirely from the diet plan. Group B however needs sugar to live, but they were not asked if they want it. Now, they have to choose between either dying or buying a supplement for 60% more money. Nobody asked to REMOVE sugar.
                            I understand that apparently there was some confusion about joint subscriptions and joint accounts. I don't think that the problem was offering too many subscription models, but communicating the difference. Changing the name or whatever would have solved the problem, but instead you just remove one of the two.
                            Even your survey displays this problem, one of the answers was "Keep everything as it is today, with all the complexities of for example Joint."
                            In hindisght it's clear that you mean the joint subscription but nobody knew that before, so apart from the issues other members mentioned, it flawed the survey even more.

                            What I take from this change in subscription models is that I and many other joint subscribers have to lose the joint subscription in order for other people being able to have a "green" premium subscription instead of carrying a metal card. And the standard premium doesn't even plant trees, so nothing changed regarding being a "green company".

                            Until today I was REALLY happy with bunq but I feel totally betrayed now. And the happy "understanding" answers saying that we can change to premium or pack and have something even "better" than before just make it worse, honestly.

                              @Webarcher#153841 This is a bank man, your money are at risk! It is not a service subscription... I really don't appreciate what they have done. They have lost a long paying customer.

                                @bunq#153032 Stop gewoom met de poll riedel en geef gewoon antwoord op vragen.

                                  Are you kidding me?????

                                    I literally moved to BUNQ last week for the joint account. This is simply ridiculous, I am definitely not paying 16 Euro a month just for a Bank account.
                                    Can anyone recommend a good alternative in the Netherlands for having a joint account?

                                      I feel like an hungarian right now, censored and not able to speak due to a recent announcement...

                                        @freakyaxel#153867 Pffffff! Ja leuk dat je meer kan met premium. Maar als we dat hadden gewild hadden we wel eerder voor premium ipv joint gekozen 😅😅😅