@bunq#153186 You keep offering us this Bunq premium experience when Joint account users were getting the experience we wanted with Joint. Just straight up say you’re raising prices (awesome pandemic timing by the way) and want Joint users to pay more for less features.

Very unfortunate handling and communication. Time to look into alternatives to bunq, which is a shame as we really liked the service.

@bunq#153186 That link doesn't work... But you guys made this decision in just a few days? No proper further research?

@Karel-Pink-Panda#153184 Hi Karel, removing the joint subscription is a decision we made based on our users feedback, in that survey: https://together.bunq.com/d/26209-new-ideas-for-the-green-card-take-the-poll 81% or our users voted to simplify the subscription scheme. We are all about listening to our users to deliver the best user experience and we launch the SuperGreen subscription that allows you to plant trees with every card you use 🌳As a previous joint user, you can now experience the fullest experience of a Premium subscriber with not extra cost for 3 months 🙌

@bunq#153172 I do not think your way of responding to the users concern is helpful at all. By now I think everyone in this thread understands there has been a questionnaire.

It seems however that the implications from the options offered were not clear to your customers and on top of that do not reflect the wishes from all your customers.

If the case is that you are making a conscious decision to let a part of your customers go, or risk they will leave, because of probably valid reasons from a business perspective: too little margin from the Joint subscription, or they do not fit your target audience anymore because they do not share green values - that's also ok, but it would be nice if it was explicitly communicated then.

If these are not at all your goals, I think it would be good to have a fair dialogue with your joint customer base about if there are alternative solutions than the one that is currently offered, since there is a quite big and negative response to it. And of course we (my partner and me) would really value the latter too.

@Jose-Turquoise-Turtle-2735667030#153191 Hi José, we are sorry you are disappointed and willing to switch bank. Make sure that all the decision we take are in our users' interest because we want to deliver them the best user experience, here at bunq. 81% of our users voted to simplify the subscription scheme and so we did, so it allows them to plant more trees with all their cards 🌳

@bunq#153172 Already had the experience I wanted, don't need more.

At least you guys give customers three months to find a new bank.

@bunq#153214 As we can no longer view that poll could you print here what the questions were?

@bunq#153205
Stop this copy pasting of a premade answer. It makes now sense. Your answer has a link to a poll that does not work. You did not answer the question about the overstapservice. And you did not make it easier, how is forcing me changing from a good fit to a product that is not a fit...

Dit is belachelijk en totaal NIET acceptabel. Het slaat helemaal nergens op om dit te presenteren als “een keuze van de community”. Ik wist hier totaal niets vanaf, en als ik het wist had ik zeker tegen gestemd.

Het uitfaseren van de joint-membership is nu gekoppeld aan het introduceren van SuperGreen alsof dit met elkaar verbonden is, maar het heeft totaal niets met elkaar te maken.

Prima om SuperGreen te introduceren, maar laat diegenen meer betalen en niet wij. Ik persoonlijk hoef geen SuperGreen en zit absoluut niet te wachten op een prijsverhoging van 60%. Zeker niet op deze manier..

After months of pure joy and compliments to bunq, here's the first face slap. I have a Joint subscription with my girlfriend, and absolutely no way to convince her to pay 7.99 herself for a bunq Premium as she's not really a power user. So:

• Now instead of 9.99, bunq will get 7.99 from us / me
• I am still a (kinda) happy customer, in fact I will pay less now myself, but bunq just lost my girlfriend as a customer and next time she talks about bunq to friends or family, it will be "don't get it"
• I don't buy the whole "simplifying" thing. If they wanted to avoid confusion with the join / connected accounts, they could simply have renamed to "Pack 2" and the currency pack to "Pack 4" (or something along these lines).
• As others have mentioned, a 3 month notice and AFTER the decision has been made is not acceptable, specially with this pandemic going on. People who decide to switch banks will have a hard time doing it. bunq itself had capacity problems with new signups!
• If anything, they should give at least a year before the price hike, so people would have enough time to make their decision. And bunq would also have more time to bring new features and maybe convince those wishing to leave, to stay.
• The free account still exists for people who never upgraded. Why not just removing the Joint subscription from new registrations, but keeping it for current users?

I sincerely hope bunq will review this decision...

@bunq#153214 You mean, 81% of the users that voted. Probably allot less if you look at the whole base.

This is a really bad decision.
This price is just too much. For this price you should have stores and a webpage that can do everything not only an app.

I once had problems and your customer service was useless and before the problem was fixed they just closed the chat.
I just liked your app and the "statistics" tab - with this price change i will look for another bank.

The "81% of our users voted to simplify the subscription scheme" was just because it was sometimes very unclear what exactly joint is and when you switch from joint to premium, you couldn't go back to joint and when you closed only the premium sub account everything was messed up.

@skylab#153196 Hi Mike, I understand you were a joint user who enjoyed your membership and your user experience, and we are thankful for that. Everything we do and every decision we take are always made with our users interest at mind, we try to make it happen to deliver you the best banking experience. That is why we offer 3 months of Premium membership at no extra cost, so you can fully enjoy what Premium can offer you.

Wat een aanvluiting, en dat ook nog eens in deze tijd. Een echte bank!

I understand that bunq wants to make more money. But tying someone to your bank and then extorting him is unacceptable. You’re extorting anyone who has a joint account right now for 72 euros a year.

Apparently bunq isn’t very different from any other bank.