bunq Together

[Solved] Billing errors

arne-from-iliades

I encountered another billing error. Is had a joint account before with an Green Card for which I paid 99 euros. Then my account got converted to a Supergreen account with the 3 month discount. I now started a pack with my family, and all of a sudden the Supergreen premium is charged on my account (an extra 9 euros) which should be free since I already paid for the Green Card (now metal card). Anyone having the same problem?

arne-from-iliades

I already heard back from Support (🏎 fast!) and indeed this is incorrect. They are indeed having billing problems caused by the new subscription types. They expect this to be corrected, and otherwise I will have to contact Support again on billing day...

arne-from-iliades

I can confirm this has been corrected 👍🏻 Happy bunqer now 🌈

Joao-Grey-Unicorn

Estão a ser cobrados 5 euros por cada pagamento que faço quero que me contactem a fim de ser resolvido

Bastiaan

João Maybe the costs are for receiving SWIFT payments?

See full pricing here : https://www.bunq.com/assets/media/legal/en/20200423_consumers_business_pricing_EN.pdf

Tim

Bruno

You should contact bunq support to refund the reserved amount. You can do this under Help > Support Center or from that specific transaction under 'I need help with this payment'.

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