• Bugs Reported

  • [Fixed] Bug: cannot stop account Connect

I tried the Otly app to automatically transfer weekly allowances (zakgeld) to my daughter's account. The idea behind the Otly app is that children can budget in a safe environment. Unfortunately, the app isn't without bugs, so I want to stop using Otly. When I try to end the Connect with Otly, I get an error, and I cannot disconnect (see screenshot). I asked support, and they already know about this issue (in general, not specifically Otly), but have no solution at the moment. I'm very uneasy with a third party having access to my account which I don't want anymore. Otly has automatic payments set up. How can I prevent these payments from being carried out?

    I also tried to disconnect through bunqDesktop, but not working either.

      Okay, so Support say I have to wait for a fix from bunw, on which they can't give an ETA. In the meantime I cannot prevent the third party making payments from my account (!).

        So now Support's suggestion is to move all the money away from the account in question until they fix this (no ETA, but it is on a "priority list"). I will think again twice before I use the Connect feature again. As an account holder you should ALWAYS be able to revoke access...

          @arne-from-iliades#163820 Ok tans

            Yesterday I was told that my issue was on a priority list, and I should contact Support again today if I didn't hear back from them. So I contacted Support again today. There's no update, and they say that the agent that asked me to contact them today misunderstood the situation.

              7 days later

              I have the same problem, I want to close my account but I cannot because Otly! Is still connected and revoke does not work, support is already 2 weeks on this!

                @RemcoM#164871 I was told this is on a priority list of some sorts, but isn't solved yet. I'm still unable to stop my Connect. I've been in contact with Otly, and they directed me to bunq since the problem is with bunq’s system, not Otly's.

                  I'm on the same boat. Cannot stop connect hence cannot rework all our 6 accounts due the account offer/policy changes.

                    Any update on this @bunq?

                      14 days later

                      This bug seems to be fixed. Just now I was able stop the Connect with Otly! Happy bunqer here!

                        Ali changed the title to [Fixed] Bug: cannot stop account Connect.
                          16 days later
                          2 years later

                          I also cannot unpair and the connected employee's account has been hacked. This is very serious, in one day 2600e of fake payments were sent to Indian sounding names. I removed all the money but I cannot disconnect the hacked account

                            @Jurriaan-Olive-Panther#251608 Then please contact bunq support!

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