• Exploring the amazing bunq V3? Let us know how we can make it even better!

No. This is a BIG NO GO. Public beta was all a facade like all other times. Please just listen to us, rollback the app. Go back to the drawing board. There probably a lot of users (including me) who would be happy to give honest feedback. But when given, it should be listened to!

    @CepatLari#172157 Hoi Herman, ik kan me niet heugen dat zo’n hoog percentage van de iOS gebruikers (zeer) ontevreden was met een nieuwe update, zelfs iOS 7 en 11 waren in mijn ogen niet zo’n achteruitgang als bunq V3.
    Helaas valt bunq V3 in de categorie “Apple Maps bad”.

      It might not be what you want to hear but for a company that says it has a community it listens to, you should have the courage to revert back to V2 and listen to your customer feedback which is overwhelmingly negative for v3.

        Good intentions, terrible execution

        I do believe Bunq started the redesign with the best intentions in mind, but somewhere along the way you guys lost sight of what's crucial for ALL your users; an app that's awesome at banking.

        As mentioned by many already, the app not only breaks many UX best practises; it also makes terrible judgement calls on what to prioritise. For example, the fact that making a payment is now three layers deep in the app sums it all up for me. You're a banking app; make sure you are great at banking first and foremost. At all times!

        My suggestion: please roll back v2, take in all the valuable feedback and start working on v4. Don't risk losing the fanbase you have built.

          Verbesserungsvorschlag zu V3.
          Downgrade Option zu V2.

          Mit der neuen Version finde ich überhaupt nichts mehr wieder.

          • Ich möchte die Listenansicht und die individuelle Gestaltungsmöglichkeit, für meine Konten, aus V2 zurück da diese übersichtlicher ist.

          -

            @bunq#170787

            In my opinion, this update has been the most rushed delivery in the history of (financial) software.

            How long was it? A month? Have you ever considered feedback during the beta? All of it?

            The update is bad. You don't overhaul an app moving everything all at once. This has been an insane product decision.

            All the following points are my personal feeback on the design choices of v3.

            Hide balance

            The functionality supposed to be there to QUICKLY hide the amounts in your possessions now requires 2 taps. The button to access it is in the far upper-right corner of the UI, do you have ANY idea how big smartphones are there? Do you think people always have two hands at their disposal?

            Trees

            Why in the world do I have a tree counter in my banking app if I am not a Premium SuperGreen user? I am not and I don't want to be. Maybe, I use Ecosia; maybe, I do my private contributions elsewhere; maybe, 17 €/pm is a lot for my banking.

            This should be an opt-in feature.

            Cards

            Not only the UI view is total nonsense -how many cards does your average user have? 🤔- but it's also broken.

            While exploring the beta I was suggested to create a Travel Card despite having one already. I can't remove it. (The web app tells me the card is frozen.)

            The release (stable?) version doesn't show the online cards anymore. I went to ( ＋ ) → Virtual Cards and I activated them again. Surprise-surprise, I now have my old cards and a new one. Which, again, cannot be removed.

            There is also no distinction anymore between virtual cards and physical ones.

            The almighty, colorful, contextual ＋ button

            In the middle of everything. It bugs me so much I can't stand it but let's not be biased.

            Why the "plus"? Does it give a clue of what it does?

            • In the main screen is "Explore" (this menu is a mess with tabs that don't slide?)
            • In the cards screen is (correctly) "Get an extra card" // Here plus is correct
            • In the card screen is "Actions" !!! Curious enough, the "Add your card to Apple Pay" is not in the Actions screen. Consistency?
            • In the total/account screen is "Options".

            To me, it looks like a drawer. When you don't know where to place something in the UI, just put it in the drawer.
            There it is! That plus means "more".

            Wait! Then, in a banking app, the possible financial actions are a "secondary function"? It may be debatable but I think the old view was better designed, UX-wise.
            Even admitting this "more" button is smart and the list of movements is the primary focus, do you realize the FAB is right over them?

            Because of this drawer, many screens in the app are empty.

            • If you inspect a payment, the details are hidden inside an accordion leaving half of the screen dark gray.
            • The same happens in the cards view when you are a normal person and you have only 2 cards, maybe some virtuals as well.
            • If you are on the main screen, you haven't enabled the "Total" view and you only have 1 or 2 accounts, half of the screen is black.

            The "Us"

            Honestly, I don't like Instagram. A company blog can make sense but not as the second functionality (main navigation entry). It should be the last.
            Camera scan is by far more important and since I am your stakeholder and the "Profile" shows the pie chart of my expenses, Profile is more important than Bunq's Blog.
            Here, the more button makes sense. Have you designed everything around this new Us screen?

            Why "Create a Common Goal" and "Create Tribe" are so hidden? There is way, WAY, too much emphasis on that Instagram feed rather than these new customer features.

            The all-in-black

            That should reflect the system color scheme. Why force your users to a total-black experience?

            The toaster button in the upper corner (part 2)

            This has been a workaround, admit it.

            It's there in only two three screens for features not considered important. This is the definition of more button 👈🏻

            My account details and membership management are important in my profile view.
            Same as a privacy feature like "hide balance" that, in my opinion, should be in the force-touch menu of each account.

            Thank you for reading this wall of text, if you'll do.

              Here bunq user from the first day

              Sorry what a big mess this update is!
              The things removed totally outway the possitive things.

              In general:
              - all those stats are non relevant for me.
              - Trying to simplify with one button creates just even more taps.
              - And all the bugs in this version. Holy moly!!!

              It feels almost like you are treating us like 5 year old kids that don’t know how to make a bank transfer or organize finances.

              You have pushed it way too far.

                @Menbren#172203 Totally agree. Maybe they forgot to even apply UX methods to get the best possible out of the app. I also think that the closed beta should have lasted longer to fix all bugs and errors. This should have made the app a lot better. Now the users are the beta testers. I thought this is only done in the game industry :-D

                  By the way, did I sign up with Greenpeace or a bank?

                    Please let me turn dark mode off! I much prefer the lighter white background :(

                      highly disappointed of v3 - I read so much before and thought, hey guys, never mind, it can't be that bad ... well well ...

                      critical items to me
                      - light mode!
                      - account images

                      the navigation as such is "new" but can be learnt, so I am not overly worried about this

                        In 1 woord drama.

                        Te beginnen bij de drie prominente bollen bovenaan. Het maakt me niet uit hoeveel geld ik "bespaart" heb, laat staan hoeveel tijd. Dit is meer een schouderklopje op jullie eigen schouders.

                        Daarnaast zou ik bij de plus acties verwachten als, betaalverzoek aanmaken, betalen of scannen. Geen upsell mogelijkheden van Bunq op het homescherm, marketing acties bij us en support acties bij profile. Dit is 1 button die per pagina van inhoud verandert. Wie heeft dat verzonnen???

                        Ook de "US" feed kan weg. Ik heb al tal van feeds in Twitter, Facebook, Instagram, TikTok en wat er allemaal nog meer voorbij komt.

                        Al met al drama. Ben met trots overgestapt naar jullie, maar begin nu toch echt te twijfelen.

                          Wat een verschrikkelijk lelijke en overzichtelijke update. Waar is de zoekfunctie?

                            V3 is so bad. Bunq stopped listening to us. They decided that somewhere in the process the whole millennial pitch of planting trees and useless social stats were more important than basically any other function that is hidden away behind a non-intuitive plus button, against all good UX practice. I’m actually a bit sad, since I was such a fan at the start of Bunq, but I guess I just set myself up for disappointment that way. I just want all your technical innovations, packed in a clean and minimal app, based on best UX and UI practice.

                              I really loved you, was there from the very beginning of Bunq. But the introduction of the ‘US’ and ‘More Us’ tabs/menus killed my sympathy and the monthly fee cannot be justified anymore with this terrible update. I will terminate my account and move to another bank.

                                @Ji#170796 Wat een drama !!! Waarom deze update !!! Het ging zo eenvoudig allemaal!! Absoluut geen verbetering.

                                  Ok. A bit more constructive.

                                  Get back to the essential. Please.

                                  • make sure that the most important functions are not hidden (pay/request) i.e. it is a complete guess what you will find under the ‘+’ of

                                  • Get rid of all those useless counters.

                                  • Not everyone is fan of dark. Especially when everything else on your phone is white.
                                    ‘...’

                                  • Please do not blend with Instagram, we have other apps for that.

                                  • it is not clear which accounts are in the ‘Total’

                                  • it is not clear at one glance which card is assigned to which account.

                                  The close with a positive note: I like the overview of all my accounts on one tab.

                                    Hoe kan ik switchen van mijn persoonlijke naar zakelijke account? Kan dit überhaupt? Ik weet dat alle rekeningen in 1 overzicht kunnen staan, maar ik probeer een app te koppelen (Zapier) en die geeft aan dat ik ingelogd ben op mijn persoonlijke account en dat Zapier een zakelijk account vereist.

                                      Too many changes at once. Hard to find normal features. Dark mode?? Only dark mode???

                                        @lupes#172198 Luuk, we gaan zien of Bunq ook kan luisteren. Als er inderdaad veel mensen weglopen.... 😱