v2 was the best banking app in The Netherlands. I had high hopes for v3, but good lord! What have you done? A whole tab dedicated to your instagram feed? This looks like a high school project / demo.
Here's some initial feedback:
1) Light mode / Dark Mode: everything is dark with very little contrast, there is basically no option for colour customisation of your accounts, so the app just looks empty and drab.
2) The circles in the "Me" Tab: the numbers don't even fit inside the circles, what the heck is with that? It looks messy.
3) You can't remove a savings goal once you've added one
4) Support center is needlessly hard to find. Why is it under the profile tab? I would expect it to be under "Us", since it's contacting Bunq, not my profile settings.
5) There's so much wasted space in the "Me" screen, you couldn't have just had the scan button in that screen? Literally half of the main screen is empty. At least let me pick a layout rather than this drab coloured tile where I can barely make out what the icon is.
6) The cards screen - W T F is going on here?! I no longer need to authenticate to see my CVC codes, again, the numbers in english with "EUR" prefixed do not even fit in the tiny circles. Why not replace "Us" with "Cards"?
7) Overall the app feels tiny. It's small. There's no focal points to draw your eyes in, it just looks horrible.
8) There's so little sense of place or direction. Where am I in the app? So many screens pop over and take up the whole screen, but you lose the context of where you are. Some kind of navigation is required, or at least layering so I can tell where I came from and how many steps I need to take to go back. Did anyone actually use this and test it?
I'm sure all the features are there, but the UX here is not worth 8x the monthly cost of another bank.
I sincerely hope you work this out, because now I feel like I'm not a customer of a bank, I feel like I'm in a cult or some kind of weird fanclub. What kind of bank has an entire tab in the most important real estate in their app dedicated to blog posts showing how the bank is growing despite a pandemic? I don't want to see this when I check my bank balance.
This update is a dumpster fire. You were in public beta for like 5 days and it shows. Yet all you post about is the "amazing" v3, yet clearly it is anything but amazing. You're ignoring your customers, and as a result, you're gonna lose them. I certainly won't be paying that amount of money to use an app that looks like it was drawn by a 3 year old child going through a minimalist phase.
