• Exploring the amazing bunq V3? Let us know how we can make it even better! (2)

@Jen#173210 🙈🙉🙊

    @tintinhamans#173833 It’s there if you click on the archived account, then again the ... menu, then all the way on the bottom it says “Reopen Account”

      I don’t like V3 at all and I’m seriously looking at competitors, especially since this is the second fiasco in a very short time. I think bunq is targeting another type of user that is more interested in social stuff and cheesy marketing than features and a truly easy interface (V2). Also it seems that they have issues generating money and are trying to constantly up sell or change memberships to drive people towards spending more money. A lot of criticism is being censored, even if it is constructive.

      A lot of what I’ve noticed has been said by others, so I’ll try to keep it short. Let’s talk about the confusing menus. Take a look at the cards screen. You can open a card and then you’ve got two menus: the “+” button and the “...” button. With the first menu you can freeze or block your card, the second menu gives access to all other settings. How is this not confusing? Why split up the settings like this? Sure, I can remember what settings can be found where, but what is the logic behind it? Why not just add a “more” button at the bottom of the most used menu items if you really want to hide them (which I think you shouldn’t)? And I don’t get the “+” sign in the first place. You would think that you can add something with it, but no, it’s just a menu button and it’s always a surprise what’s inside the menu. In the last it was far more logical and discoverable.

      A few other things: How am I supposed to discover that I can switch accounts by force touching the profile tab? How can I easily scan my bank accounts if they are in two rows and without the pictures that I’ve previously assigned to them?

      There are numerous other issues that I have with the new app, but those are being mentioned in every second comment, so I’ll leave it at this. I really hope that they change things around, because the main reason that keeps me at bunq right now is the hassle of switching bank accounts.

        @wesselt#173839 There is no "..." button and the "+" button only allows me to export a statement.

          Normally you could see from what bank account the money was transferred but now you don't see anything. You have to click on the back account itself to see if it was that bank account or not.

          The app is not really intuitive, the one thing I used very often was the transfer overview. Now I had to search it and before it was just there. When a user has to search for things there is something wrong I think

            Maar kan als ondernemer niet meer inloggen en andere rekeningen verschijnen niet

              @Tristan-Grey-Tiger#173047 I agree with Tristan, this is a complete disaster, so many functions that have nothing to do with the day to day banking. No easy interface at all, if a product is good, don’t change it. It feels like you were bored during corona times, and just like to mess up a good product.

                Fondo chiaro, per favore. Grazie

                  Beste Bunq, ook ik vind deze update vreselijk! Het is compleet anders. Je hebt nu heel veel nutteloze feeds en opties erbij zoals samen doneren? Kom op zeg! Als ik wil doneren dan ga ik naar een goed doel en maak ik daar geld over. Ik heb meer dan een kwartier moeten zoeken hoe ik van accounts kan wisselen en vervolgens vroeg de app of ok mijn accounts zakelijk in privé wou zien. En nu staan mijn privé en zakelijke uitgaven door elkaar! Dat is toch onhandig!? Hoe kan ik nu fatsoenlijk budgetteren zoals hiervoor? Ik wil mijn accounts weer gesplitst hebben zoals hiervoor. Ook kan ik mijn bomen niet meer vinden. Staat er nu heel veel reclame voor allemaal upgrades. De UI/UX lijkt absolute niet goed getest. Waarom zo anders dan andere apps? Hopelijk luisteren jullie naar de grote hoeveelheid kritiek want dit kan echt niet!

                    Ik heb nog nooit zo’n onoverzichtelijke bank app gezien, iedere veelgebruikte functie zit verstopt achter meerdere menu’s. De bijzaken staan daarentegen groot uitgelicht onder de navigatiekolommen.

                    Geeft iemand zo veel om het planten van boven of het lezen van nieuws in een app om te bankieren?
                    Het heeft mij al enige moeite gekost om het Together forum in de menu’s te vinden..

                      Bugs that I found in my Android app

                      • The pictures for the accounts are not visible. When I personalize an account it still shows the picture from before V3. When I then approve that picture, the account colour goes to black but the picture can only be seen in the events.
                      • When I tap on the IBAN in an account and then tap "Share", nothing happens.

                      My feedback:

                      • I know it has been fixed now, but I'm really mad about not being able to access my joint accounts. Not being able to access your bank account is a huge no-no. I pay for this service and I trust you with my money. You are literally taking away access to my money. Sure, I can pay with my card that is linked to the account but I cannot see how much money I have or transfer money. It's unacceptable to say "Oops that's a bug in the new app, we'll resolve it asap" when access to my money is the thing I pay you for. I cannot imagine that this bug was not apparent in the beta or even during in-house testing?
                      • I don't care how much money, CO2 or time I saved by using this app. I care about how much money I have on my accounts -> get rid of the circles in the "Me" tab, at least make them optional. (And count how many people keep it enabled?)
                      • I dislike the black dark mode. It's difficult to read stuff at daylight. In the "Me" tab, it's difficult to see the button of "Total" and "Cards". When you set a picture for an account, you cannot even see the button for that account because it turned black. I enjoyed the grey dark mode from before. Please make that an option again, as well as the light mode.
                      • The name of the accounts is difficult to read because it's coloured. -> Just make the name of the account white against the coloured background (like you did with the balance).
                      • It took me a long time to find out that the events are in the "Total" section, a heads up for that would be nice.
                      • I understand that you try to keep this three circle theme throughout the entire app, but it doesn't make sense, because it hides stuff behind another tap. It definitely doesn't make things easier. When I go to my EC card, I have to tap a circle to get to the linked accounts instead of just showing them already. The map is shown but the accounts not? I certainly need to change accounts more often than checking out where I can use my card. The accounts could even be shown in the "Cards" screen already. Same thing goes for each account screen: Just show me which card is linked instead of hiding it behind a circle with a template card inside. In many cases these circles just don't show any useful information. (Who needs a profile completion circle?)
                      • I think the three circles at the top (especially when looking at an account) just don't look good, and make the app look "cheap". Instead of looking "designed", it simply looks like what it is: three circles with some stuff inside. I don't understand what the logo in the balance prediction circle is supposed to be and it's not even looking good. The card in the right circle is also too small to even see it properly.
                      • I don't care at all for the "Us" tab. That stuff can be hidden in some settings etc but I don't need to accidentally tap that button and spend my mobile data on instagram posts.
                      • The + button just doesn't make sense. It's a plus, which normally lets you add stuff. However, it often acts like an extra menu button?
                      • It does not seem like there was an experienced UI-designer involved. Like somebody said, it seems that the marketing team had a big say in V3.

                        Btw the online cards are also not showing in the Apple Watch app now. Would be nice to get an updated version there.

                          Bunq graag het volgende van V2 weer in V3 verwerken:
                          - de rekeningen onder elkaar ipv naast elkaar. Mijn rekening namen zijn nu niet eens meer helemaal zichtbaar en komen met ‘...’ in beeld. Lees: Irritant.
                          - foto’s of afbeeldingen aan rekeningen toe kunnen voegen
                          - het kunnen toevoegen van een kassabon aan een transactie, zoals dit in V2 ook gewoon GRATIS kon.

                            Roadmap:

                            • Rollback this childish app to V2
                            • Fire your UX/UI designers
                            • Don't tell your paying users to "just get used to it". Which basically is a big "fuck you".
                            • Start issuing better quality cards
                            • Give users the option to choose between card designs/colors. Especially useful for Business cards
                            • More functionality in the WebApp
                            • Then maybe start thinking about a new app without all this tree, Instagram and time saved nonsense. Be a damn bank, not a climate NGO.

                              Without judging, but purely observing;

                              I often read that bunq finds that a large amount of the negative feedback is only sent by a small select group of the same people. I don’t necessarily disagree with this, as it’s pretty common that people only speak up when something is wrong.

                              However, I hope bunq does realize that this situation is larger than that. People from the ‘silent minority’ are here, are speaking up, and it even reflects in bunqs app rating in the App Store.

                              In my previous comment I have actually stayed positive about V3, so please don’t see this as criticism. I just hope this is a bit of an eye opener.

                                Ik ben best wel begaan met deze wereld. Ik kies zelf wel m'n dingen om goede dingen voor deze wereld te doen. Zoals bewust met energie omgaan. Waarom wordt ik door mijn bank nu ook 'gepushed' om over te gaan op jullie ' Green' plan? Ik heb geen Green-plan of Green-kaart en die wil ik ook niet, zeker niet op deze manier!

                                Ik heb gewoon Bunq-premium ik betaal mij al scheel, waarom probeer jullie mij onbewust een slecht gevoel te geven door zo'n bomen teller?
                                Als ik dat graag wil, dan kies ik wel voor jullie andere propositie of ga ik toch naar die 'eekhoorntjes bank' ASN.

                                Laat mij met rust, dwing mij geen dingen op die ik niet wil.

                                Ik vind het echt foei lelijk, het lijkt wel door een staigair of kind ontworpen die zijn eerste design maakt

                                Daarnaast een aantal punten;
                                - Homescreen is enorm lelijk, druk en onoverzichtelijk.
                                - Waar zijn mijn rekening icons gebleven?
                                - De naam van de rekening wordt lelijk afgekapt
                                - Savingsgoals rekeningen zijn niet meer te onderscheiden van gewone rekeningen.
                                - Wat een lelijk plus knop, ding zit constant in de weg, lelijk plat plaatje ook.

                                - Weg met die US pagina, totaal niet relevant, ik heb geen greencard of green plan.

                                ALI, dit kan je niet maken, doe er wat aan. Ik ben groot BUNQ ambassadeur, maar hier sla je kant nog wal om dit zo bij je betalende klanten door de strot te duwen. Misschien moet ik mijn keuze voor bank dan maar heroverwegen, ik kan mij steeds minder vinden in jullie strategie. Jullie gaan van een techbank steeds meer op een ASN Bank clone lijken.

                                  Is there going to be an option to switch back to the old design? I am way to autistic for such a big change.

                                    @tintinhamans#173851 Right, I am on iOS, so it looks like there's a difference. I have a ... where you have a looking glass. You might raise this with support in a week when they've fixed all the high priority issues and have had a bit of sleep 😂

                                      I have just moved to Bunq, cancelled my other bank account, but I'm seriously considering moving back. I'm definitely not going to use this as my main bank account for at least a few months. The fact that Bunq is fast in adapting changes can be good, but there can be too much of a good thing. And this is it.

                                      Normally I wouldn't write something, because most of it, is already discussed. But since the founder said that "they know very well what their customers want" after delivering this app and seeing all the backlash feels weird. It's like he's saying "I hear what you're saying, but we were still right. We know what you want, better than you!", which seem pretty arrogant if you ask me.

                                      To start off: My accounts should be front and center, not how many money, trees or time I have saved. This is just "borstklopperij" for people. This is marketing, not user interace. I don't want to know how much time I have saved using this app. Nobody ever asked for this, and I don't see how this would ever be relevant using this app.

                                      Then: The + button. From a UI perspective, I don't see how a button in all colors works very well in UI, but if I leave it at that, it's too big and awkwardly positioned. How many time would I want to add a new bank account or something.
                                      When you open this up, you are completely lost. I see a screen and I have to read for (and i timed this) nearly 20 seconds(!!) before I have read everything. This is not a UI! These are marketing Taglines. I want to know in 1 or 2 words where I want to click on.

                                      Also: the plus button stays in the same location, and the same color, which makes it feel like it'll always function the same way. But it has a different interaction in every tab you're in... If it would be on the right top, that's UI which we have gotten used to, right?

                                      The US tab should be optional. I know you guys are trying to do good. But it's just annoying being confronted with it constantly. It also feels like you guys are trying to push people to take this Super Green constantly and it's very annoying. We're all paying customers here, and it feels like there's a constant in-app advertisement here.

                                      The profile tab: Yeah sure, but why is this top bar always showing me that I have completed my profile. this is only relevant for the first 24 hours you create a bunq account? and then it 'll just sit there idle till when you'll delete your bank account (which seems like a more real scenario every hour i'm using this app). These trophies are a waste of valueble UI space.
                                      And why do i have to click AGAIN to see the settings. These are the things I expect when I click on "profile".

                                      Then: The camera... why? I can imagine some people use this a lot. But can't we make this optional. I would never use this tab.

                                      So before I had everything neatly distributed over several tabs, where now I have 2/3 tabs that's just there for nothing.

                                      I know you guys are doing the best you can. But I would give a lot to go back to V2. A friend of mine is a BETA user, he has sent in a lot of this feedback a few times, and never heard back from you. So maybe you guys should first actually listen to the feedback from BETA users and fix those issues they have with it, instead of launching it anyway "because we know very well what our customers like" (-Ali Nikham). I'm sorry, but apparently you don't, and the fact that you keep denying that is not a very nice thing to do to your customers. Your pretending to know better than them.