• Exploring the amazing bunq V3? Let us know how we can make it even better! (2)

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    On iOS I can’t add notes or receipts to recurring payments, which I have to accept once the service request the money.

      The increased number of clicks to do pretty much anything is really starting to get on my nerves. To even make this post I had to click the Us tab, the plus button, the together button and then the topic. This is not TOO bad as it used to be only 1-2 clicks less.

      But when I’m done typing, I have to click back 3 times before I even get to see the menu again and go back to my accounts. This is a little annoying as you want to be able to switch quickly.

        I’m a bit disappointed by this version. My online cards were lost after the update then reappeared somehow.

        UI is a lot less intuitive than previous version .

        Useless info like time saved, trophies , profile completion takes up almost half of my screen and leaves too little space for the data I want.

        Us tab is rather useless. I am paying for your product already and don’t want more advertising.

        Please refocus on what you’ve been doing great: great banking features and an easy to use UI with all the important information at a glance.

          I am just posting to let you know. As many other customers will do it the same way: I will give you a two-months time period to drop the v3, otherwise I will cancel my subscription and switch to another bank. My main pain point is the heavy load of marketing (especially Instagram links/US-tab & subscription marketing even though I am already paying). Your service just doesn't feel right after the update and I am not willing to pay for it.

            The font size in the cards section is different, bigger, than the font size of the sub accounts. The bigger font isn't very pretty (subjective) and makes it less useful, because less visable description. Maybe use consistent font size? And the colours of the cards is mwah, specifically the brownish colour of the fysical cards. More vibrant colours suits bunq better, I think.

              I CAN’T DELETE MY ONLINE CARDS, PLEASE FIX THIS!!!

                Cannot open bank account for myself anymore! Only shared bank accounts. Silly and a huge error. Testing is more efficient if done before publishing and distributing the app.

                  I’m out alll the waaay out. This new version is not clear at all. Way to many unnecessary things happening at once. Honestly, we pay money because we want better banks that listens to us, however, I don’t feel like this is the cas at the moment. If it doesn’t change, I unfortunately will not be using bunq anymore.

                    Normal que plus aucune de mes cartes ne fonctionne et que je n’arrive pas à trouver le bouton pour contacter le support de toute URGENCE .

                      I realize there is no going back to the old app. But please integrate the same functionalities in the new one, like creating a bank account (not only a shared one) changing the daily limit (in an easy way, not by forcing a pop-up to show up by transferring a huge amount) and so on. I mean, bunq is a bank as far as I know, so creating a new private bank account en being able to change daily limits seems very basic functionality.

                        I love bunq but I think you have killed it. Speaking as a software developer, I know people always whine about UI refreshes. But the basics are now wrecked. Account names are cut off. The core functions (accounts, events, cards) are gone from the bottom, making room for unimportant features. Account pictures are gone. My wife’s phone is updated and it took us 5 minutes to find the card menu. When we did, the fun card names are all cut off. You have taken something delightful in my life and turned it into n26 bland banking. Please let us revert to v2.

                          Next Problem: it’s not possible to copy credit card numbers. Everyday something new, that sucks at v3.

                            Just for the record and future focus. Alike Apple, Bunq should make the designing department (user interface guys) leading to the engineering department (coders).

                            The look and feel and easyness of the app on essential banking tasks performed by the user should always be leading. Good luck in finding this balance.

                            Right now it needs a lot of time, confidance and patience to be a Bunq fan. Joining Bunq from the beginning as a free user still in the boat sailing on the turbulent waves from the past and recent events into the future is certainly not easy seen from a user perspective.

                              I am really struggling with this update. I can’t find anything and there is so much here that shouldn’t be.

                              • The biggest issue I’ve had has been with assigning cards to sub accounts. I frequently reading cards to sub accounts to help with budgeting, and I also find myself in shops where I’m about to pay and they don’t take MasterCard so I have to quickly swap to maestro. This has always been incredibly quick and simple, until now. I cannot for the life of me work out how to reassign a card to a specific sub account. I had to rescan my entire grocery shop the other day because I couldn’t work it out and then the self scan checkout timed out. The ability to have sub accounts and reading cards to them is a MAJOR draw for me and so this is incredibly stressful and disappointing.

                              • The “Us” tab is a waste of space. It is just a page for bunq marketing. I already use the app, you don’t need to market it to me. I would rather it was easier to get to support, which is now a nightmare to find.

                              • it’s so hard to find menus. Is it what I’m looking for behind the + or the •••?

                              I chose bunq and really loved it because it was so easy to use and manage my money quickly and easily. While the new “me” screen is very clean in displaying the different sub accounts, that is really the only good thing I have to say about the update. It has lost its ease of use, is no longer intuitive and actually makes me feel stressed to use.

                                This thread seems to be only accessible indirectly on mobile in V3, am I the only one?

                                  Says I have two notifications but I don’t!!! Can’t clear the badge anywhere. Doing my freaking head in.

                                    @Sophie-Yellow-Penguin#176859 Same same. I find it very annoying

                                      Hi, how can I switch back to old version?
                                      Old one was brilliant, easy to use, to the point.
                                      This is way to many clicks to get to the stuff you like, don’t really care about Bunq tree impact annually.