• What's New? Ask the Community

  • Exploring the amazing bunq V3? Let us know how we can make it even better! (3)

@bunq the last week has been a rough week i suppose (i hated the fact that you released such an unfinished new version), but you did an amazing job on all the updates last week. Get some rest!

    @Keijzer#181175 Amazing job? Publicly admitting they made a mistake would be an amazing job. I bet over time v3 will look more and more like v2.

    Now we have a lightning symbol instead of a + on the bottom of the screen. That doesn't make it any less confusing. What can a random user expect by pressing a lightning symbol? Will it switch my lights off? They need someone who has experience in UX. I bet they will use v3 as an example in the classroom to show what a bad UX looks like.

      @JohnDo#181154 En hoe zien je icons er bij een betaling uit? Waarschijnlijk niet!

        @Erik-Jan-Red-Unicorn#181194 haha I took that into account... in a circle it looks like this:

          I joined Bunq yesterday evening.

          Please improve the UI/UX of the app.

          • The UI looks dated. I'm being polite.
            -- The branding (the feelings, emotions and thoughts I get when looking at it and interacting with it) doesn't invite to choose Bunq's service over another bank's service. It reminds me of the My First Sony boombox I bought my son 20 years ago. And it looks like an iPhone 3G (2008) app.
            -- Why not get some inspiration how modern banking apps look like : https://www.behance.net/search?field=ui%2Fux&search=mobile%20banking%20app. Better still hire a professional to design the UI for your app. Be realistic. If the app is the most important (if not the only) way to interact with accounts give it the attention that it deserves.

          • The UX is horrible.
            -- On several occasions, that + (now lightning) button almost made me smash my phone against the wall.
            -- It is almost impossible to intuitively find anything. Completing my Profile took donkeys years (almost an hour).
            -- Instructions on the Together site and in the Support Center are now outdated. Because App screens and layouts, labels, and descriptions have changed in V3.
            -- Adding cards is a nightmare. For example I had to go to Together to find out the differences. For example that the 5 Online/Virtual cards are Mastercard ( https://together.bunq.com/d/18089-confused-by-the-cards/4 ). Another example, what are the differences between Mastercard Debit, Mastercard Credit, and Travelcard? ( https://together.bunq.com/d/12958-bunq-travel-card-faqs/19 )
            Why not have a comparison table in the App, right where you can add cards? Hide it under a button, or in a tab.
            -- I had a WTF! feeling when signing up. I read that I needed a phone, address and ID. See the last phrase in the Bunq's app description in the iOS App Store : https://apps.apple.com/app/id1021178150?mt=8. But none of these were asked for during the signup process. The sign up procedure finished quickly, and just dropped me into the new account. Logged in. :roll-eyes: On the Together website I found out that I had to complete my profile with phone, address, and ID. :sigh: Another 10 minutes lost. Great experience. Not!
            You can't claim : "Experience what bunq can do for you, today. Sign up in just 5 minutes. You only need your phone, address and ID. No branch visits, no waiting, no paperwork.". But then, during the sign up, expect a new customer to search where to add phone address and ID to complete the signup.
            New signups are surely vitally important to you. Why make it awkward/hard, and inconsistent with what you promise?

          • Naming of cards is inconsistent.
            "Travel Card" (Together + Support Center) and "Mastercard Credit" (App) eventually turn out to be one and the same. The only give a way was the byline "Save 3% on your next trip ..." shared by both. Not very conclusive, nor official. I still have that feeling that's similar to "All images shown are for illustrative purposes only.".

          • The Bunq app drains the battery of my phone.

          I'm now a bit hesitant to make the move to Bunq. But I'l give it a chance for the free trial month though. So far the grass is not greener.

            @JohnDo#181196 Uitgezoomd is dat toch veel te klein! Best creatief maar voor mij geen optie 🙁

              @AbbatyKori#179403 This please, more transparency overall. I don’t think you all mean it but overall it’s become a mess of an app.

                The pending requests circle is not working. I've created two requests and it still says €0,00.

                  Light mode is a massive improvement btw. Or you know, just the way it was in v2, which shouldn't have been changed anyway.

                    @JohnDo#181154 Haha good job on that. Unfortunately, I would prefer not to spend so much time if it should be part of their app design. ;)

                      I absolutely hate this new update. It takes a lot to get me angry and frustrated enough to post anything, but this has done it.

                      Started when I couldn't easily find any of the functions I needed, and the overview of my cards was a mess (I can't see in one glance which card is which and what bank account is linked to it). I thought I just needed to get used to it, but now is my online cards are suddenly not working because they're "not activated." I can't change this anywhere, and payments I make are refused because of it. There's more, but these are the worst.

                      Also, I can't even use my phone to post something here, which I could do before. I would really appreciate it if you can go back to the old version and get any future version actually functional and working before you force it on your clients.

                        I was about to write feedback in a new post, not knowing so many users were having the same issues as me. But I’m glad to see I’m not the only one.

                        The reason why I moved from my old bank to Bunq is because it was the only app with good UX. All the other banks had buggy and cluttered apps but Bunq didn’t.
                        With the new update I honestly feel Bunq has gone a step back in time.

                        My main issues are the ‘us’ page and the confusing + button that changes based on which page you are.
                        But I truly think it would be better to revert the app completely to how it used to be.

                        I understand that this update comes with a lot of bug fixes and added features. But I really think it would be better to cut your loss and try to apply these fixes to the previous version of the app. Don’t hang on to this version just because you put a lot of time and effort in it. It’s sunk cost fallacy, you’ll shoot yourself in the foot in the long run.

                          Nadat ik enkele weken geleden met enige weerstand de update heb geĂŻnstalleerd was ik compleet de weg kwijt. Nu met de laatste update zijn er weer een aantal mooie verbeteringen waar ik behoefte aan had. De plus is vervangen door een bliksem. En ook vanuit het overzicht onder "van mij" is nu onder de bliksem het mogelijk een betaling te doen of een request te maken.

                            Bei „CO2 gespart“ wird die Prozentangabe nicht mehr angezeigt, oder versteckt sich diese woanders?

                              I'm happy with the latest update and I'm impressed with Bunq's iteration speed. I like the fact that light mode is back and my photo's for the accounts background give me the same feeling I had with v2. I tried all the user journeys that matter for me and they all work so I am content.

                              I only ask that you keep reflecting about how realistic some stats are and if they convey the right feeling to your customers. 'Money saved' does not feel right for me. On the one hand you aggregate the actual savings (money that I earn/keep in my pocket such as zeroFX, instant SEPA payments and Massinterest) and on the other hand you combine it with the savings goal money (rounding up transactions and moving it to a savings account).

                              I believe they are two fundamentally different things: money saved should reflect how much your product allowed me to keep in my pocket/add to my pocket and not how much additional money the product caused me to reshuffle to a different account. By aggregating those two categories, it feels like you are artificially boosting how useful you are for me and you don't need that. I would compare the actual savings and earnings with the cost of a yearly subscription and then you show me the real value. In my case that is close to 240 EUR already and it shows bunq has basically paid for itself for the last three years. Real stats are the most powerful thing you can offer and I think you went overboard with the current implementation.

                              Time saved really feels like it aggregates arbitrary things and it does not resonate with me at all. Most of the current metrics mean nothing to me. An example: opening accounts saved me 5 days apparently. The accounts are just a means for me to budget (moneyou has one IBAN but an unlimited amount of 'jars' and if bunq was not here I would go for moneyou and there would be no timesaving) so this metric feels like a marketing stretch.

                              I do not lie awake about if I saved 5 days by not having to go to physical branches of a bank or I saved some hours by scanning invoices. What I sometimes lie awake about is that people pay me regularly and a lot of transactions can take up to 24 hours, but some take 15 seconds. I want to know how much sooner I got my money compared to the average on the slow system. So what I actually worry about is the availability and liquidity of my money and I want to urge you to center your efforts in the area of 'time saving' around that. I believe you have a unique advantage here because you are connected to the ECB instant payments system and it would be really good if you connected to the Dutch alternative pushed by the big banks in NL just so you can offer your customers 10-second instant payments. I believe you should swallow your pride here, even though I agree from an architectural point of view the Dutch system is a ridiculous anomaly. I am sure the same thing will be happening in other European markets and if you also connect to the local alternative for instant payments, it will mean you don't perform worse than your main competitors.

                              Anyways, zooming out again: I still believe Bunq made the right move with this redesign and urge Bunq to stay on this course and to keep iterating. Most functionality is working again and the highly engaged users who are complaining are few in numbers and you cannot upsell them more anyway. This change in direction will ensure the lower tier users convert better and it is in my interest that Bunq has a healthy base of customers, so it can keep investing in new features. It's not cheap to hire a bunch of good techies.

                                The following will probably only be noticed by new account holders (like me). Text runs out of the tooltip. See screenshot. There is another screen where this also happened, but I can't reproduce it now.

                                  Por favor, vuelvan a la interfaz de usuario anterior. Esta versiĂłn es un desastre, y la nueva interfaz de usuario un enorme paso atrĂĄs 👎. Se muestra en primer plano informaciĂłn que deberĂ­a ser secundaria (por quĂ© estĂĄ "Nosotros" o "Escanear" como uno de los 4 botones principales? đŸ€Šâ€â™‚ïž) y obliga a hacer mĂșltiples clics para encontrar la verdaderamente necesaria (por quĂ© cuesta tanto ver los ultimo eventos? đŸ€·â€â™‚ïž). Por no mencionar la constantes referencias a BUNQ Green. Este es un servicio de pago, no tengo por quĂ© ver publicidad đŸ™…â€â™‚ïž

                                  AdemĂĄs de los mĂșltiples problemas que me estĂĄ causando, como tarjetas que se desactivan por sĂ­ solas o notificaciones que ya han dejado de funcionar ... 😠

                                  Un autĂ©ntico desastre de actualizaciĂłn esta V3 😭

                                    Can we get rid of this dark mode? This version of the app goes against all UX and UI best practices. It literally makes online banking a pain again. Shame! We were some of your very early customers.

                                      @Eirini-Silver-Dolphin#181287 You can switch to the light mode in the settings!

                                        @thijsoost#181317 Light mode looks even worse. The old grey mode was perfect. Even this website uses grey dark mode. Why is the app completely black?
                                        To me, this update reminds me of a process that I experienced a number of times in the gaming world. You have a running system which is pretty nice. Developers make weird choices for some reason, update their game, make a huge mess and the community complains. They keep the mess they made but improve it, saying that they are listening, and in the end there is an "improved" product that is still inferior to the old one. After a year the community is exhausted of complaining and got used to the new thing...
                                        Bunq please, don't make it play out like this. I can see that you are trying to improve V3, but some things cannot be fixed if they went wrong at the start.